Sales and Customer Service Lead

1 day ago


Ipoh, Perak, Malaysia GMG Full time

**Retail Supervisor Job Summary**

We are seeking a skilled Retail Supervisor to join our team at GMG. The successful candidate will be responsible for supervising sales operations and achieving sales targets.

Duties and Responsibilities
  1. Administrative Procedures: Maintain administrative procedures and ensure timely submission of documents according to company guidelines.
  2. Store Operations: Assist Store Manager in day-to-day store operations.
  3. Customer Service: Provide excellent customer service to customers and attend to their inquiries, feedback, and complaints.
  4. Sales Performance: Achieve sales targets according to company guidelines.
  5. Stock Management: Coordinate sufficient stock levels.
  6. Merchandising: Maintain in-store merchandising/product presentation.
  7. Cash and Stock Control: Ensure adherence to cash control and stock control procedures.
  8. Policies and Procedures: Ensure store adheres to SUTL Sports Retailing Policies and Procedures.
Requirements
  • Industry Experience: At least 3 years of experience in sports/fashion retail industry.
  • Language Skills: Ability to communicate in English.
  • Leadership Skills: Experience in retail operations, customer service, sales, people leadership, and management.
  • Employee Support: Ability to utilize tools to support conflict resolution and employee coaching and counseling.

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