Operations and Customer Service Leader

4 days ago


Ipoh, Perak, Malaysia Hong Leong Bank Full time
About Us:

Hong Leong Bank is a leading financial institution that offers a wide range of banking services to individuals and businesses.

Our Vision:

To be the preferred bank in Southeast Asia, renowned for its excellent customer service and innovative financial solutions.

Why Join Us?

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive remuneration package.

Responsibilities:

  • Engage with walk-in customers for transaction processing followed by need-based discussion for cross-selling;
  • Recommend Bank's products and services to customers and ensure high levels of customer satisfaction;
  • Process transactions in a timely and accurate manner and manage cash holding and end-of-day balancing;
  • Support operational risk mitigation through staff rotation and inter-branch/region transfers;
  • Maintain confidentiality of customers' and Bank's information and adhere to the Code of Conduct & Ethics;
  • Attend all trainings and meetings as required, including e-learning and Workday;


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