Customer Experience Manager

2 days ago


Ipoh, Perak, Malaysia Nirvana Asia Full time

At Nirvana Asia, we strive for excellence in customer satisfaction. As a Customer Experience Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our daily activities.

Key Responsibilities:
  • Maximize customer satisfaction by driving daily operations efficiency.
  • Lead the Front Desk team to boost productivity and achieve department objectives through coaching and mentoring.
  • Identify opportunities to enhance Front Desk management systems and tools for improved effectiveness.
  • Promote high service quality by measuring and reducing incident levels.

To succeed in this role, you will require:

  • Minimum 2 years of experience in a related field or equivalent.
  • A strong focus on customer satisfaction and self-motivation.
  • Excellent analytical and problem-solving skills.


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