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Customer Service Operations Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Teleperformance Malaysia Sdn Bhd Full time

Job Description

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As an Operations Supervisor at Teleperformance, you will be responsible for developing, implementing, assessing, and improving the day-to-day operations of inbound call centers to meet and exceed client needs and requirements.

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You will work closely with the team to ensure seamless delivery of services, identify areas for improvement, and implement strategies to enhance performance. This role can be performed onsite at our Las Vegas, NV location or remotely, with preference given to local candidates who are available to work onsite.