Strategic Account Development Manager
3 days ago
We are seeking a seasoned Strategic Account Development Manager to oversee the company's most valuable client relationships. This key role is responsible for maintaining and growing long-term partnerships by understanding customer needs and delivering tailored solutions.
The ideal candidate will have expertise in building strong, trusting relationships with strategic customers. They will be able to identify opportunities to promote our company's products and services, driving mutual satisfaction and business growth.
This position plays a vital role in contributing to the company's success by:
- Developing trust-based relationships with major clients to ensure loyalty and retention
- Gaining a thorough understanding of key customer needs and requirements
- Expanding relationships with existing customers by proposing solutions that meet their objectives
- Ensuring timely delivery of products and services to customers
- Serving as a liaison between key customers and internal teams
- Resolving customer issues and complaints to maintain trust
- Contributing to new sales generation and turning them into long-lasting relationships
- Preparing regular reports on progress and forecasts to stakeholders using key account metrics
To succeed in this role, you will need:
- A degree in Business Administration or a related field
- Proven experience (4-5 years) as an Assistant Key Account Manager
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills, with the ability to build relationships with professionals at all organizational levels
- Excellent problem-solving and negotiation skills
- Proficiency in English and Bahasa Melayu, with knowledge of Mandarin being an asset
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