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Operations Manager for Partner Success
1 week ago
At impact.com, we are passionate about empowering businesses to succeed through strategic partnerships. Our cutting-edge technology platform enables companies to manage and optimize all types of partnerships, from traditional rewards affiliates to B2B and commerce content publishers.
We value our people, our technology, and our customers' success above all else. By working together, we can grow rapidly, win, and serve the largest brands in the world. If you are looking to join a team where your opinion is valued, your contributions are noticed, and you enjoy working with talented individuals from around the globe, then this could be the place for you.
Job DescriptionKey Responsibilities:- Program Setup: Support brands with account setup, including contracts, creatives, emails, groups, promo codes, and product catalogs.
- Partner Migration & Onboarding: Assist brands with migrating and onboarding existing partners, ensuring smooth transitions and accurate tracking.
- Tracking & Reporting: Ensure proper tracking with live partners, conduct brand exposure audits, and schedule regular reports on program performance and partner engagement.
- Marketplace & Partner Recruitment: Identify new partner opportunities using extended search tools, review partner applications, and recruit new partners weekly.
- Experience: 3+ years in program management or operations, preferably in an affiliate or partner-based environment.
- Platform Experience: Familiarity with Impact.com or similar partner management platforms.
- Contract Management: Strong understanding of contract management and partner relations.
- Migrations and Implementations: Proven ability to handle large-scale migrations and program implementations.
- B2B SaaS Sales: 3+ years direct B2B SaaS sales experience, with a strong preference for marketing technology (tracking, measurement, etc).
- Clients-Facing Roles: Experience in Marketing Consulting, Customer Success, Account Management, Business Development, or other client-facing roles where you managed a book of clients.
- Customer Focus: Excellent customer focus, commercial drive, and service orientation.
- Technical Skills: Proficiency in MS Excel (or Google Sheets) for data management and lists, and experience working with JIRA, Asana, or similar project management tools.
