Client Relations Manager
2 weeks ago
The Customer Service Executive/Assistant will be responsible for:
- Providing personalized support and guidance to clients and their families, addressing their concerns and needs with empathy and understanding.
- Collaborating with colleagues to ensure efficient and effective operation of funeral services, including coordinating logistics, managing inventory, and resolving issues promptly.
- Maintaining accurate records and updates, ensuring seamless communication between clients, funeral homes, and other stakeholders.
- Promoting Nirvana Asia's values of professionalism, discretion, and respect, upholding our reputation for excellence in the industry.
Requirements:
- Minimum 2 years of experience in customer-facing roles, preferably in the funeral or bereavement industry.
- Demonstrated ability to work in a fast-paced environment, handling multiple tasks and priorities while maintaining attention to detail.
- Excellent communication and interpersonal skills, with a proven track record of building strong relationships with diverse groups.
- Strong problem-solving skills, with the ability to think critically and creatively in complex situations.
- Bachelor's degree in a related field or equivalent experience.
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