Client Relations Manager

2 weeks ago


Klang, Selangor, Malaysia Nirvana Asia Full time
Key Responsibilities

The Customer Service Executive/Assistant will be responsible for:

  • Providing personalized support and guidance to clients and their families, addressing their concerns and needs with empathy and understanding.
  • Collaborating with colleagues to ensure efficient and effective operation of funeral services, including coordinating logistics, managing inventory, and resolving issues promptly.
  • Maintaining accurate records and updates, ensuring seamless communication between clients, funeral homes, and other stakeholders.
  • Promoting Nirvana Asia's values of professionalism, discretion, and respect, upholding our reputation for excellence in the industry.

Requirements:

  • Minimum 2 years of experience in customer-facing roles, preferably in the funeral or bereavement industry.
  • Demonstrated ability to work in a fast-paced environment, handling multiple tasks and priorities while maintaining attention to detail.
  • Excellent communication and interpersonal skills, with a proven track record of building strong relationships with diverse groups.
  • Strong problem-solving skills, with the ability to think critically and creatively in complex situations.
  • Bachelor's degree in a related field or equivalent experience.


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