Current jobs related to Customer Service Quality Manager - Kuala Lumpur, Kuala Lumpur - Shopee
-
Service Quality Manager
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Isentia Full timeWe are looking for an experienced Service Quality Manager to join our team at Isentia. As part of the broader Customer Experience Team, you will be responsible for delivering best-in-class service to our clients.The ideal candidate will have a strong understanding of customer service principles and be able to provide support to both clients and internal...
-
Customer Service Quality Analyst Experienced
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full timeSeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full timeAbout the Company:Shopee is a leading global consumer internet company, part of Sea Group. Our mission is to improve lives and businesses with financial services through technology.Job Overview:This role is responsible for creating and enhancing customer service processes within the organization. You will conduct quality assurance reviews to identify gaps or...
-
Manager, Customer Service
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full timeSummary:The Customer Service Manager is responsible for overseeing and leading the customer service team,including overseas CS Teams, to ensure exceptional customer experiences. This role involves managingday-to-day operations, addressing customer inquiries and concerns, and fostering a positive andproductive work environment within the team.The Customer...
-
Customer Service Manager
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full timePasona Malaysia seeks a seasoned Customer Service Manager to lead its Customer Relation Team. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.The successful candidate will be responsible for overseeing the day-to-day operations of the team, ensuring...
-
Quality Service Representative
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full timeQuality Service Representative122338Zurich 56 Company Ltd is seeking a Quality Service Representative to deliver exceptional customer service and support.Key Accountabilities:Ensures delivery of high-quality customer service, achieving set productivity, efficiency, and quality standards.Resolves customer inquiries and concerns in a timely and effective...
-
Customer Service Operations Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. Full timeJob SummaryWe are seeking an experienced Customer Service & Operations Manager to oversee our customer service team and drive business growth through effective strategies.About the RoleThe ideal candidate will have a strong understanding of customer segmentation, engagement strategies, and service operations. They will be responsible for developing and...
-
Customer Service Manager Lead
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full timeAbout Zeal GroupWe are an award-winning FinTech organisation that offers a variety of products. With over 700 employees worldwide, our presence spans Europe, Asia, North & South Africa, the Middle East, and South America.Our Customer Service department plays a vital role in ensuring our clients have a seamless experience with our products. We seek a skilled...
-
Customer Service Operations Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Dover Corporation Full timeCompany OverviewMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. These solutions enable product quality and safety, regulatory and retailer compliance, better product recalls and improved...
-
Customer Service
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. Full timeCustomer Service & Operations Manager ID:571156,000 MYR ~ 8,000 MYRLocation: KL SentralOverviewWe are seeking a Customer Service & Operations Manager to oversee our customer service team and enhance user engagement through effective strategies.Job DescriptionDevelop and implement customer segmentation strategies to enhance user experience and...
-
Customer Service
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia BrainHunters Full timeAssist customer issues via chat with excellent quality customer service.Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.Listen attentively to customer needs/concerns and demonstrate empathy while maximizing opportunity to build rapport with the customerPerform proactive...
-
Field Service Professional
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full timeAbout the RoleThe Field Service Professional will be responsible for visiting customer sites to install, maintain, commission, and repair power supply and related systems. This individual must have a strong background in electrical/electronic equipment repair and be able to communicate effectively with customers and internal teams. If you are a motivated and...
-
Customer Service Assistant Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full timeAbout Zeal GroupZeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus...
-
Customer Service Executive
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAs a Customer Service Executive at Prudential, you will be responsible for providing an efficient and high-quality telephone servicing facility to customers.Key Responsibilities:Deliver world-class customer service via telephoneProvide polite, professional, and accurate responsesManage customer expectations and display ownership for customer requestsYou will...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Changan Thailand Full timeChangan Thailand is seeking an experienced professional to fill the role of After Sales Service Specialist.Key Responsibilities:Negotiate after-sales service agreements for the Malaysia markets, handle after-sales warranty parts and audits, and organize after-sales service training.Assist general distributors in monitoring and reporting product after-sales...
-
Quality Analyst for Customer Experience
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full timeAbout Us:Shopee is a leading e-commerce platform in Southeast Asia and Taiwan, offering a wide range of products and services. We are committed to delivering exceptional customer experiences and building trust with our users.Job Summary:We are seeking an experienced Customer Service Quality Assurance Analyst to join our team. This role will be responsible...
-
Service Quality Assurance Specialist
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeJob Overview:We are seeking an experienced Customer Service Executive to join our team at Prudential. As a key member of our Contact Centre, you will play a vital role in ensuring that our customers receive high-quality service and support.Responsibilities include:Providing exceptional customer service via telephone and other communication channels.Managing...
-
Customer Service Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia EPOS GLOBAL SOLUTIONS SDN BHD Full timeAt EPOS, we help business owners and entrepreneurs unleash the full potential of their businesses. As a fast-growing and dynamic company, we are dedicated to transforming the retail and F&B industry with high-performance technology solutions. Our mission is to empower businesses by improving operational efficiency, enhancing customer loyalty, and unlocking...
-
Customer Service Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia RD Technologies Full timeCustomer Service Manager/ Senior Customer Service officer (location: Kuala Lumpur, Malaysia)Responsibilities:Customer Support Management: responsible for answering customer questions and inquiries through various channels (phone, email, chat)Channel Optimization: Develop and implement strategies to improve customer engagement and response times across all...
-
Customer Service Executive
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAt Prudential Hong Kong Limited, we are seeking a highly motivated and customer-focused Customer Service Executive to join our team.Job Description:The successful candidate will be responsible for providing world-class customer service via telephone, managing customer expectations, and displaying ownership for customer requests.Deliver exceptional customer...
Customer Service Quality Manager
2 weeks ago
Shopee is seeking a Customer Service Quality Manager to lead our quality assurance efforts. As a Customer Service Quality Manager, you will be responsible for driving quality excellence and ensuring customer satisfaction across all channels.
Key Responsibilities- Develop and implement quality strategies to ensure customer satisfaction.
- Analyze quality monitoring audits and customer satisfaction survey results to identify areas for improvement.
- Collaborate with internal and external stakeholders to re-engineer current processes and improve overall quality.
- Lead regular calibration sessions to ensure consistency in quality requirements and standards.
- Manage level 2 escalation for agents and handle issues related to seller's orders.
