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Operational Excellence Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Refine Group Full time

This position involves supervising a work group and overseeing various projects as a Business Analyst.

Responsibilities:
  • Supervise a work group by assigning tasks and monitoring attendance, providing input on client-assigned tasks.
  • Maintain accurate metrics for both individual performance of direct reports and overall team performance.
  • Gather customer feedback from diverse sources, including surveys, online reviews, and social media platforms.
  • Analyze customer data to identify trends, patterns, and opportunities for enhancement.
  • Transform raw data into actionable insights and provide recommendations to refine processes and products.
  • Collaborate with the product development team to improve website usability, navigation, and overall user experience.
  • Track the effects of customer feedback-driven changes and adjust strategies accordingly.
  • Stay updated on industry trends and best practices in e-commerce.
  • Contribute to designing and implementing customer surveys to capture relevant data.
  • Maintain a customer-centric approach, prioritizing customer experience in all decisions.
  • Responsible for data analysis of consumer feedback on consumer devices, identifying significant or common issues, and uncovering valuable requirements.
  • Collaborate with related teams to resolve issues and drive business improvements, conducting research analysis and reporting.
Our Team:

We are a global team dedicated to delivering exceptional customer experiences for top brands.