Back Office Operations Manager

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time

About the Job

We are looking for a highly motivated and quick-learning Japanese Speaking Customer Care Professional to join our team. In this role, you will be responsible for delivering exceptional service to our Merchants based in Japan, handling various ad-hoc requests, and utilizing computerized systems for tracking and troubleshooting.

About the Team

Our team is dedicated to providing premium customer experiences and strives to uphold our company values of integrity, recognition for contributions, leadership, and impact. We prioritize our colleagues' holistic well-being, offering benefits and programs that support their physical, financial, and mental health.

About Benefits

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid or onsite arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities


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