Contact Center Advisor
5 days ago
The successful candidate will be responsible for ensuring that customer service delivered meets contractual Key Performance Indicators (KPIs). This includes clarifying customer requirements, probing for understanding, and using decision-support tools and resources to provide appropriate resolutions to customers.
You will also be required to maintain basic knowledge of client products and/or services, prepare complete and accurate work, track and document information in call tracking databases, and retrieve information as needed.
This is an entry-level position that requires minimal supervision, and you will be working independently to meet performance targets.
We offer competitive compensation and benefits packages to attract top talent, including up to RM300 KPI and night shift allowance.
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Contact Center Operations Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Herbalife International, Inc. Full timeContact Center Operations OverviewIn this challenging and dynamic role, you will oversee contact center operations in Taiwan while providing backup support for the Hong Kong market. Your primary focus will be on ensuring that customer satisfaction is consistently met by managing and supporting internal and external stakeholders.Key ResponsibilitiesEstablish...
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Contact Center Manager
16 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full timeSutherland is a dynamic and innovative company that's looking for a talented Team Manager to join our team. As a key member of our contact center team, you'll play a crucial role in driving sales performance and achieving business objectives.Key ResponsibilitiesAs a Team Manager, you'll be responsible for:Assisting and supporting sales personnel in their...
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Contact Center Associate
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia iFAST Global Bank Limited Full timeAbout the RoleThis is an entry-level position that requires no prior experience, just a strong desire to learn and grow with our company.You'll be working in a dynamic contact center environment where you'll have the opportunity to develop your skills and knowledge.We're committed to helping our employees succeed and provide regular feedback and coaching.
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Assistant Contact Center Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Herbalife International, Inc. Full timeContact Center Leadership RoleWe are seeking an experienced Service Delivery Director to lead our contact center operations in Taiwan while providing backup support for the Hong Kong market. In this challenging and dynamic role, you will be responsible for ensuring that customer satisfaction is consistently met by managing and supporting internal and...
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Contact Centre Executive Assistant
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeWe are looking for a skilled Contact Centre Executive Assistant to join our team! In this role, you will be responsible for providing an efficient and high-quality telephone servicing facility to our customers (agents and policyholders).To achieve this goal, you will work closely with your team to meet and exceed customer standards and expectations. Your Key...
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Call Center Specialist
20 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeAs a Call Center Specialist at Prudential, you will play a vital role in ensuring that our customers receive exceptional service. Your primary responsibility will be to provide a high-quality telephone servicing facility to customers, meeting and exceeding their expectations.Key Performance Indicators:Financial Performance: Ensure the team achieves Service...
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Kuala Lumpur, Kuala Lumpur, Malaysia Mastercard Full timeOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships,...
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Executive, Contact Centre
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeExecutive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago job requisition id 24060221Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity...
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Executive, Contact Centre
23 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timeExecutive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 25 Days Ago job requisition id 25010353Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...
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Financial Product Advisor
20 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia RHB Banking Group Full timeAbout This RoleWe are seeking a highly motivated and results-driven Financial Product Advisor to join our team at RHB Banking Group. As a key member of our sales team, you will be responsible for promoting various types of life-insurance products under the exclusive Bancassurance Partnership between RHB Bank and Tokio Marine.Key ResponsibilitiesPromote and...
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Kuala Lumpur, Kuala Lumpur, Malaysia ENGINEERINGUK Full timeJob DescriptionData Center Engineering Operations Engineer is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating within contract parameters. This includes risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric...
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Executive, Contact Centre
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Services Asia Full timePrudential is a partner for every life and protector of every future. Our purpose fosters a culture of diversity and inclusion, empowering our people, customers, and partners to thrive.Job Purpose:The incumbent provides an efficient and high-quality telephone service facility to customers, meeting and exceeding their expectations. Key Performance Indicators...
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Japanese Speaking Customer Support Advisor
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full timeJapanese Speaking Customer Support AdvisorThis person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for customers. As the voice of the company, the Customer Service representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers...
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Customer Support Representative
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lancesoft Malaysia Full timeJob OverviewAs a Contact Center Advisor, you will play a key role in delivering exceptional customer service to our clients. Your fluency in Mandarin and Cantonese languages will enable you to communicate effectively with customers from diverse backgrounds.This is an entry-level position that offers opportunities for growth and development within our dynamic...
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CRM and Contact Center Specialist
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Full timeJob OverviewWe are seeking a highly skilled Customer Experience Innovator to join our team. This is an exciting opportunity to contribute to cutting-edge projects that redefine customer engagement and drive business impact.Main ResponsibilitiesAct as a key liaison between business stakeholders and technical teams.Lead and support the implementation of an...
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sales takaful advisor
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Malaysia Full timeAIA Malaysia WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaSALES TAKAFUL ADVISORCommission: RM3,500 to RM15,000 onward(100% commission-based; no basic salary but unlimited earning potential)JOB SCOPE:Giving consultation for their total health & wealth solution.Help provide the best takaful plan for customers.Provide advisory services and...
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Technical Sales Advisor, Sr
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Halliburton Energy Services Full timeSelect how often (in days) to receive an alert:We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's...
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Business Analyst CRM
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN Partners Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from TENTEN PartnersExciting Opportunity: Business Analyst – CRM SalesforceAre you an experienced Senior Business Analyst with expertise in CRM Salesforce and Contact Center Technologies? Join a prestigious MNC Financial Institution in Kuala Lumpur, Malaysia, and...
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Business Intelligence Analyst
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Mastercard Full timeAbout Our TeamOur Advisors Research Center team is a collaborative and dynamic group of professionals who share a passion for delivering high-quality research products and strategies to our clients. We are committed to fostering a culture of innovation, collaboration, and continuous learning. As a member of our team, you will have opportunities to develop...
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Technical Sales Expert
16 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full timeSutherland is committed to delivering exceptional customer experiences and is seeking a skilled Team Manager to join our team. As a key member of our contact center team, you'll play a critical role in driving sales performance and achieving business objectives.About the JobThe Team Manager will be responsible for:Supporting and coaching sales teams to...