Contact Center Advisor

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lancesoft Malaysia Full time
Job Description

The successful candidate will be responsible for ensuring that customer service delivered meets contractual Key Performance Indicators (KPIs). This includes clarifying customer requirements, probing for understanding, and using decision-support tools and resources to provide appropriate resolutions to customers.

You will also be required to maintain basic knowledge of client products and/or services, prepare complete and accurate work, track and document information in call tracking databases, and retrieve information as needed.

This is an entry-level position that requires minimal supervision, and you will be working independently to meet performance targets.

We offer competitive compensation and benefits packages to attract top talent, including up to RM300 KPI and night shift allowance.



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