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CRM and Contact Center Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Oliver James Full time
Job Overview

We are seeking a highly skilled Customer Experience Innovator to join our team. This is an exciting opportunity to contribute to cutting-edge projects that redefine customer engagement and drive business impact.

Main Responsibilities
  • Act as a key liaison between business stakeholders and technical teams.
  • Lead and support the implementation of an OmniChannel solution, unifying multiple CRM systems and voice applications across the region.
  • Collaborate with cross-functional teams to design, develop, and deliver customer experience enhancements.
Ideal Candidate Profile
  • Ideally Big 4 consulting background.
  • Proven experience leading integration projects, particularly in an OmniChannel context.
  • A solid understanding of AI technologies and data-driven decision-making.