Inside Sales Representative

3 days ago


Petaling Jaya, Selangor, Malaysia Mettler-Toledo International Inc. Full time
Job Description

The successful candidate will be responsible for selling and promoting our service spare part to potential customers via phone, email, and/or other digital channels. They will also support the Field Service Sales Representatives in establishing relationships with predefined target accounts.

Key Responsibilities:

  1. Responsible for Svc/Spare part quotation generation thru campaign run from service sales team and follow up to win order.
  2. Provide support on enquiries related to service order.
  3. Schedule appointment for service sales team.
  4. Respond promptly and professionally to inbound inquiries and leads.
  5. Build rapport and establish a relationship with customers through active listening and effective communication.
  6. Effectively communicate the value of our services and answer customer questions and objections, utilizing our group tools such as SET.
  7. Accurately record customer information and sales activity in the CRM system.
  8. Collaborate with internal teams to ensure customer satisfaction and service delivery excellence. Focus on the collaboration with Service Field Sales Representative to help them penetrate their accounts.
  9. Adhere to company policies, procedures, and ethical standards.
  10. Responsible to fill up customer - vendor form, code of conduct and form related matter.
  11. Continuously improve sales skills and product knowledge through training and professional development.
  12. Assist on Customer Portal registration, renew and upkeep customer portal.

Required Skills and Qualifications

  • Good Interpersonal and Verbal/Written Communication skills.
  • Ability to work in a fast-paced environment and handle high-pressure situations.
  • Team player with a positive attitude and a customer-focused mindset.
  • Strong organizational and multitasking skills with attention to detail.
  • Self/Planning Management.

About Us

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. For more information, please visit www.mt.com.



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