Freight Forwarding Executive
2 days ago
Job Overview
The General Manager will be responsible for overseeing sales and operations in the Air & Sea freight forwarding industry in Penang, Malaysia. This includes managing financial performance, customer satisfaction, business growth, operational efficiency, compliance, process standardization, and team development.
Key Responsibilities:
- Financial Performance: Manage branch EBIT, sales growth, and cost optimization.
- Customer Satisfaction: Deliver high-quality service and exceed customer expectations.
- Business Growth: Maximize branch potential and expand customer relationships.
- Operational Efficiency: Ensure high productivity, competitive efficiency, and quality.
- Compliance: Adhere to global processes, policies, and local laws.
- Process Standardization: Implement and optimize structures, systems, and internal service providers.
- Team Development: Drive employee training, career planning, and performance improvements.
- Reporting: Maintain regular communication with Cluster Management on key updates.
Requirements:
- Bachelor's degree in Business, Economics, Logistics, or related field (experience may substitute).
- 10+ years of leadership experience, preferably as a General Manager in MNC freight forwarding.
- Strong people management and leadership skills.
- Foster cross-functional collaboration and knowledge sharing.
- Enhance customer service, improve efficiency, and strengthen relationships.
- Thrive under pressure, meeting tight deadlines with resilience.
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