Customer Service Representative

1 day ago


Klang Municipal Council, Malaysia FedEx Group Full time
Company Overview

FedEx Group is a global logistics and transportation company that prioritizes customer service. With over 220 countries served, FedEx provides reliable delivery solutions to businesses worldwide.

Job Description
  • Key Responsibilities:
  • Providing exceptional customer support through various channels.
  • Managing customer relationships to ensure satisfaction and retention.
  • Creating and managing accounts for customers.
  • Onboarding new customers to our services.
  • Booking and processing shipments efficiently.
  • Handling customer inquiries and resolving issues promptly.
  • Offering quotes and providing accurate information to customers.
  • Resolving customer complaints in a professional manner.
  • Collaborating with colleagues to resolve complex cases.
  • Implementing proactive measures to prevent issues.
  • Tracking and monitoring customer interactions.
Requirements

We are seeking a highly motivated individual with a strong background in customer service and interaction. The ideal candidate will possess:

  • A secondary education or equivalent.
  • At least one year of work experience in a customer-facing role.
Why Work at FedEx?

FedEx values diversity, equity, and inclusion in the workplace. We strive to create an environment where everyone feels valued and empowered to grow. Our commitment to equality extends to all aspects of our business, including hiring practices and employee development opportunities.



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