Sales Admin Assistant

2 days ago

Kampung Likas, Sabah, Malaysia LEPPO CONCRETE SDN. BHD. Full time 40,000 - 80,000 per year

Sales Admin Assistant

Position Summary


Key Responsibilities

1. Customer Order & Enquiry Handling

  • Receive and record customer enquiries for ready-mix concrete.
  • Prepare quotations based on pricing guidelines provided by Sales/Management.
  • Issue Sales Orders (SO) accurately with correct mix design, site details, quantity and delivery timings.
  • Update customers on order confirmation, changes, delays or cancellations.

2. Delivery Coordination

  • Coordinate with Batching Plant, Dispatch/Cubeman for truck allocation and delivery timing.
  • Ensure correct mix design and quantity are communicated to the plant.
  • Follow up on delivery status to ensure timely dispatch and resolve any delivery issues.

3. Documentation & Administrative Work

  • Prepare DOs, invoices requests, and necessary delivery documents.
  • Ensure completed delivery orders (DOs) are returned, signed, and filed properly.
  • Maintain daily sales records, concrete supply summary, delivery schedule, and booking log.
  • Assist in preparing monthly sales reports, volume reports, and customer consumption analysis.

4. Customer Service & Support

  • Handle customer complaints politely and escalate to Sales/Operations if needed.
  • Assist customers with product information such as mix types, strength classes, slump requirements, etc.
  • Maintain good relationship with regular customers and contractors.

5. Coordination With Finance & Credit Control

  • Follow up on customer credit limits, payment terms, and outstanding invoices.
  • Inform Sales team if customer exceeds credit limit before confirming orders.
  • Support accounts department in DO verification for billing.

6. Internal Communication & Support

  • Work closely with Sales Executives, Operation Supervisor, Batching Plant, and QC team.
  • Ensure all sales-related information is updated accurately for internal use.
  • Support ad-hoc tasks assigned by Sales Manager or Management.

Job Requirements

Qualifications

  • Minimum SPM / Diploma in Business Administration, Sales, or related field.

Experience

  • 1–2 years working experience in sales admin or customer service (preferably in construction or ready-mix concrete industry).
  • Fresh graduates are encouraged if well-organized and willing to learn.

Skills

  • Strong communication skills (Bahasa Malaysia & English).
  • Mandarin is an added advantage, especially for communicating with suppliers, contractors, and Mandarin-speaking customers.
  • Good computer skills: Excel, WhatsApp communication, sales system (if any).
  • Ability to multitask and work under pressure, especially during peak delivery hours.
  • Attention to detail and strong follow-up skills.

Working Conditions

  • Office-based at batching plant or HQ (depending on company structure).
  • Must be available during peak hours (early morning or late evening if required).
  • Fast-paced environment involving coordination with plant and drivers.

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