Operations Manager

2 days ago

Klang, Selangor, Malaysia BBT Hotel Sdn Bhd - (Premiere Hotel Klang) Full time 60,000 - 80,000 per year

JOB DESCRIBTION:

  • Oversee and manage the daily operations of the confinement centre.
  • Supervise and support all departments including housekeeping, kitchen, nursing, and front office.
  • Ensure all services are delivered according to company standards and client expectations.
  • Develop and implement operational policies, procedures, and SOPs.
  • Monitor staff performance, conduct regular meetings, and handle scheduling and training.
  • Manage inventory, supplies, and maintenance of facilities.
  • Ensure compliance with hygiene, safety, and health regulations.
  • Handle customer feedback, complaints, and service recovery professionally.
  • Coordinate with management on budgeting, cost control, and operational improvements.
  • Plan and execute periodic audits to maintain high service quality.
  • Assist in recruitment, orientation, and training of new staff.

REQUIREMENTS:

  • Bachelor's Degree in Hospitality Management, Healthcare Management, Business Administration, or equivalent.
  • Minimum 3–5 years of experience in operations management, preferably in hospitality, healthcare, or confinement centre settings.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving and organizational abilities.
  • Knowledge of postpartum care and confinement services is an added advantage.
  • Able to work on weekends or shifts if required.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Work Location: In person

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