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IT Helpdesk Application Support Assistant

2 months ago

Jalan Titiwangsa Skudai Johor Malaysia Visual Solutions (M) Sdn Bhd Full time

Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.

Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
Follow up closely with customers to ensure full resolution of issues.
Deployment of service releases, patches, requests and customizations.
Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
Conduct application training for internal & external users' other duties as assigned.

Basic knowledge in SQL is an added advantage.
May require an associate degree in a related area.

Fresh graduates are encouraged to applyAbility to Troubleshoot and Diagnose ProblemsGood Customer Service SkillsHas knowledge of commonly used concepts, practices, and procedures within a particular fieldRelies on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision.
Ability to work both independently and as part of a teamFlexibility - responsibilities may require occasional evening and weekend workWilling to have short term relocation for training purpose

Medical and dental reimbursementFixed hybrid work arrangementAnnual LeaveEPF / SOCSO / PCBMedical and Hospitalisation Leave