Operations Manager
3 weeks ago
KEY OBJECTIVES OF THE ROLE:
- Provide operational support to all our clients achieve annual profit and growth targets through the effective execution of strategies and operational plans, including customer service and asset management
- Administration: Ensure timely and accurate management of required reports in line with business requirements
- Asset Management: Oversee business assets according to company policy
- Customer Service: Identify and fulfill customer needs through the implementation of company service standards and procedures
- Environmental Health & Safety: Comply with the companys Corporate EH&S Policy
- Authority Compliance: Adhere to the Authority Schedule and ensure permissions are obtained when necessary
RESPONSIBILITIES:
- Manage operations in klang valley , focusing on service quality, punctuality, compliance with SOPs, and SHE standards.
- Conduct performance reviews with clients, addressing planning and service delivery.
- Collaborate closely with the sales department to align on mutual goals and support Key Account sales initiatives.
- Facilitate communication between operations and customers to meet KPIs and customer expectations within agreed SLAs.
REQUIREMENTS:
THE IDEAL CANDIDATE SHOULD POSSESS:
- A Diploma or Degree in a related field, or relevant experience in operations management, preferably in Pest Control or Hygiene services
- Prior experience in the service industry is preferred, with a proven track record of achievement
- A proactive, customer-focused attitude with a sense of urgency
- Strong coordination skills and ability to work effectively with various departments
- Excellent written and verbal communication skills
- Ability to work independently and embrace challenges
- Proficiency in computer skills and the ability to present data effectively
- A valid drivers license and access to a personal vehicle; candidates must be Malaysian or hold relevant residency status
HIGHLY DESIRABLE QUALITIES:
- Strong problem-solving and negotiation skills
- Ability to engage with individuals at all levels
- Versatility in building rapport with diverse personalities
- Multilingual proficiency in English and Bahasa Malaysia
- Strong commercial acumen
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