Customer Retention Specialist

6 months ago


Shah Alam, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

**Requirement**:

- Minimum SPM holder
- At least 1 year experience in outbound or telemarketing
- Familiar with CRM system
- Good communication in English

**Jobscope**:

- Responsible for negotiating customer options and retaining current subscribers
- Taking ownership of customers' concerns while ensuring prompt and proper follow-ups.
- Educating customers on competitive pricing and assisting the customer in comparing competitive services.
- Provide internal feedback on how to improve client retention.
- Resolve customer issues and escalations promptly, ensuring a high level of customer satisfaction.
- Educate customers on program benefits, promotions, and any updates related to the loyalty program.
- Collaborate with cross-functional teams to implement and execute loyalty initiatives.

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Free parking

Schedule:

- Afternoon shift
- Early shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to Commute:

- Shah Alam (required)



  • Shah Alam, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

    Responsible for negotiating customer options and retaining current subscribers from disconnecting their services. - Taking ownership of customers' concerns while ensuring prompt and proper follow-ups. - Confidently educating customers on competitive pricing and assisting the customer in comparing competitive services. - Strong attention to detail, and a...

  • Cro Specialist

    6 months ago


    Shah Alam, Malaysia Orius Digital Full time

    **CRO Specialist**: **Full Time & Contract**: *** **The Role**: **What You’ll Do**: - Spearhead the development and execution of comprehensive Conversion Rate Optimization strategies. - Lead the implementation of best-practice and innovative on-site retention and retention marketing strategies. - Drive market-leading strategies to boost Average Order...


  • Shah Alam, Malaysia Lapasar.com Full time

    **Company Description** Lapasar is a Business to Business (B2B) wholesale platform serving over 3,000 SME's and corporations in Malaysia. We focus on FMCG goods distribution to thousands of retail clients throughout the country with our own warehousing, distribution, and financial services capabilities. **Role Description** **Key Responsibilities**: 1....


  • Shah Alam, Malaysia Razer USA Ltd. Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...


  • Shah Alam, Malaysia Razer USA Ltd. Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...


  • Shah Alam, Malaysia Daythree Business Services Sdn Bhd Full time

    **About us** Daythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation. We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data. In today's fast-paced business...


  • Shah Alam, Malaysia Daythree Business Services Sdn Bhd Full time

    **About us** Daythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation. We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data. In today's fast-paced business...


  • Shah Alam, Malaysia Daythree Business Services Sdn Bhd Full time

    **About us** Daythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation. We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data. In today's fast-paced business...


  • Shah Alam, Malaysia Daythree Business Services Sdn Bhd Full time

    **About us** Daythree is a top-tier company in Business Process Management (BPM), and we're known for our innovative and award-winning approach to improving customer experiences through insights and innovation. We work with well-known brands to boost their brand reputation and trust by using cutting-edge strategies and data. In today's fast-paced business...

  • Sales Specialist

    7 months ago


    Shah Alam, Malaysia LG PETRONAS Chemicals Sdn Bhd Full time

    **ACCOUNTABILITY AND RESPONSIBILITY** - Key duties and responsibilities of a Sales Specialist includes, but not limited to, generating business by maximising sales volume, revenue and operating income of the Company to the gloves and any related industries in the assigned territory and/or customers with continuous efforts in identifying new business...


  • Shah Alam, Malaysia Razer USA Ltd. Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...


  • Shah Alam, Malaysia Bayu Somerset Sdn Bhd Full time

    Job Description: Customer Success Manager **Responsibilities** - Lead customer service and fulfillment. - Establish clear client retention goals - Focus on prenand after service sale - Upsell services and products with the brand image - Review customer complaints and concerns and seek to improve the customer experience **Requirements and skills**: -...


  • Shah Alam, Malaysia Everlife Analisa Resources Full time

    **Technical Sales Specialist**: - Responsibilities- End-to-end sales processes from marketing to selling technological and scientific products to the scientific laboratory customers including government labs, research and academic customers - As well as private industrial scientific laboratories with the objective of meeting and exceeding sales targets /...

  • Product Specialist

    6 months ago


    Shah Alam, Malaysia Thermo Fisher Scientific Full time

    **Product Specialist (Life Science Consumables)** When you are a part of the team at Thermo Fisher Scientific, you will do important work. Surrounded by collaborative colleagues, you will have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond....


  • Shah Alam, Malaysia EDSPIRASI SDN BHD Full time

    Easy work. Just wash, dry and fold the customer's clothes. Once finished, just call the customer to pick up the clothes that have been washed. No work pressure and an air-conditioned workplace atmosphere. **Job Types**: Full-time, Permanent **Salary**: RM1,600.00 - RM1,700.00 per month **Benefits**: - Flexible schedule - Maternity leave - Parental...


  • Shah Alam, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic Residential Indoor Sales Specialist (RISS) to join our team based at Headquarter (PJ). Your responsibilities will be to convert incoming enquiries into sales or secure appointment for site inspection and good in follow up with customers. To help to achieve this, we will provide you with a competitive base salary,...


  • Shah Alam, Malaysia TASCO Berhad Full time

    1. Receive daily booking from customer. 2. Open and maintain customer accounts by recording account information 3. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure...


  • Shah Alam, Malaysia Times Consult Full time

    Provide first-level technical support using documented procedures and available tools. - Escalate issues in time to resolve customer issues quickly and to their complete satisfaction. - Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely. - Keep our customers...


  • Shah Alam, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic Customer Care Executive (Indoor Sales) to join our team based at Headquarter (PJ). Your responsibilities will be to convert incoming enquiries into sales or secure appointment for site inspection and good in follow up with customers. To help to achieve this, we will provide you with a competitive base salary, highly...


  • Shah Alam, Malaysia LINKTRIX CONSULTANTS PTE. LTD. Full time

    **Responsibilities**: - Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up; - Understand customer needs and funnel valuable feedback to management; - Actively identify and implement strategies to boost team productivity and service quality. **Job Requirements**: - Diploma or above in any field; - Relevant CS...