Guest Experience Manager

**1.0 Job Summary** 1.1 The Guest Service Manager acts as a Management Representative in all aspects of guest relations and to assist the Guest Service Ambassador, Tele Reservation Supervisor, Tele Reservationist, Business Center Coordinator and other operational staff. His daily duties include supervision, overseas and Primarily supervises front office...

**1.0 Job Summary** 1.1 Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2 Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the...

Management Representative. - To represent management in handling of room enquiries, compliments, complaints, etc. - Where all enquiries are handled immediately and to the satisfaction of the guest. - Where complaints are handled tactfully and resolved to the satisfaction of the guest. - Represents the Management in handling guest complaints/requests,...

**1.0 Job Summary** 1.1 Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2 Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the...

**1.0 Job Summary** 1.1 Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2 Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the...

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information. Business Hotel - 'Be our Friend not Our Guest' Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

Certainly! homestay manager is responsible for overseeing the cleanliness and organization of facilities, typically within hotels, resorts, hospitals, office buildings, or other large establishments. Here's a breakdown of their job scope: - **Staff Supervision and Training**: Housekeeping Managers are responsible for hiring, training, scheduling, and...

**Job Title** Guest Relation Host **Job Description Summary** The Guest Relations Host is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they can thrive in a...

**1.0 Job Summary** 1.1 To increase corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotel. 1.2 Identifies, develops and maintains property sales objectives, sales plans, and programs in accordance with the hotel's mission statement. **2.0 Duties And...

Department will involve: - Front Office - Food & Beverages - Housekeeping **1.0 Job Summary Front Office** 1.1 Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations. 1.2 Act as a liaison officer between the guest and the Management. He/ She must have a general overall...

**1.0 Job Summary** 1.1 Responsible for the overall administration and operation of the Food and Beverage outlets 1.2 To maintain the quality and consistency of service delivered to guests. **2.0 Duties And Responsibilities** 2.1 To ensure the smooth operation of the outlets, delivering a consistent quality product and service that comply with company /...

**1.0 Job Summary** 1.1 The Executive Secretary shall be responsible for providing complete secretarial support to the General Manager and shall also perform / handle all other duties as required by the General Manager. 1.2 She maintains confidentiality in all matters of such nature and ensures smooth work flow in the Executive Offices. **2.0 Duties And...

Business Hotel - 'Be our Friend not Our Guest' Bachelor's or Equivalent

**1.0 Job Summary** 1.1 The Executive Secretary shall be responsible for providing complete secretarial support to the Hotel Manager and shall also perform / handle all other duties as required by the Hotel Manager. 1.2 She maintains confidentiality in all matters of such nature and ensures smooth work flow in the Executive Offices. **2.0 Duties And...

Supports change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions Manages banking reconciliations and monthly balance sheet statements Bolsters revenues by creating codes for accounting tasks, cost estimation and revenue generation Initiates comprehensive account...

To report for duty punctually wearing the proper uniform and name badges at all time. - To serve food and beverage to guest according to standard set. - To handle guest enquiries in a courteous and efficient manner - To provided a courteous and professional service at all time. - To check constantly on guest satisfaction, to maintain a best possible guest...

To report for duty punctually wearing the proper uniform and name badges at all time. - To serve food and beverage to guest according to standard set. - To handle guest enquiries in a courteous and efficient manner - To provided a courteous and professional service at all time. - To check constantly on guest satisfaction, to maintain a best possible guest...

Recruit, hire, and train sales team Set sales goals, compare performance to goals, and adjust goals as needed Assess current team processes and procedures, identify opportunities for improvement, and implement them Develop individual quotas and assign territories for team members Provide detailed and accurate sales forecasts Coach, mentor, and provide...

**1.0 Job Summary** 1.1 Responsible for the prompt, efficient and courteous service to guest under the supervision of the F&B Team Leader. Moreover he/she is responsible for increasing sale by providing specialized advice and active selling. **2.0 Duties And Responsibilities** 2.1 To report for duty punctually wearing the proper uniform and name badges at...

Approaches all encounters with guests and colleagues in a friendly, service-oriented manner Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded. Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction Coordinates with other departments to arrange...