Aero Service Director Apac-sa

2 weeks ago

Kuala Lumpur, Malaysia Gas Power Asia Full time

**Job Description Summary**: The Aero Service Director directs functional area of a major business segment of customer outage planning, project management, deployment & administer technical resources to support the operations, EHS & quality excellence, drive operating rigor & compliance in the various processes on meeting customers' needs and business requirements for Transactional & Contractual customers in APAC-SA.

**Essential Responsibilities**
- Lead Operations with transparency to drive Customer Service excellence with a focus on EHS & Quality.
- Drive a culture of compliance to process, work instructions and conduct fieldwork in accordance with all applicable regulations and employee safety practices.
- Leading the LEAN journey to deliver with focus the Asia Pole’s Cost Initiatives, Productivity, On time Delivery, Quality and EHS with results that lead to improved customer experiences (CX).
- Responsible for Outage Planning & execution for Planned & Unplanned Maintenance & CM&U Projects of their contracts and performance of Contract and applicable aspects of the Margin Reviews
- Support to grow Aero Services business on proposal generation which includes but is not limited to Scope, cost reviews, Manpower Loading and on time execution for Parts, Outages & Repairs as applicable with a focus on growth.
- Own the execution coordinating with NU PMs on TDI and Value-pack services to customers for quality, EHS, cost, and operation-oriented customer communications and responsible for TDI warranty administration and punch list management.
- Manage all levels of customer relationship and events, acting with humility to take lead on customer issues resolution, warranty, and Interface with Parts, One Field Services, Services, Repair and other functional organizations and the BU as required to make sure customer expectations are exceeded.
- Guide the team to operate and comply to critical processes, in order to meet required operation metrics rigor/timing, financial deliverables and effective contract management.
- Ensure GE processes and policies are compliant within the country on all business aspects: Quality Assurance; Tax Compliance; Revenue Recognition; Cash Collection & monetization; Import-Export; Past due & inventory; Outage Planning & Forecasting; Proper & timely billing; EHS and others as required.
- Leverage productivity tools to minimize costs that include but are not limited purchased labor & material, variable cost, and base cost productivity on all outages & Valpak projects.
- Accountable for ensuring identification, expansion and capture of emergent works during Outage planning & execution and post outage reviews.
- Responsible for identification of competitive threats to GE customers by knowing the competition and working with the extended team to defend the franchise.
- Communication and implementation plan for GE SBs to the customers and helping the customers operate their Fleet as the World’s Best Running by working closely with customers and Functional teams.

**Qualifications/Requirements**
- Bachelor's degree from an accredited university or college
- Minimum 8 years of experience in Operations
- Minimum 5 years of experience in a leadership role
- Willingness and ability to travel approximately 30%.

**Desired Characteristics**
- Master's Degree in Engineering or Business Administration is preferred
- Quality training and/or certification
- Excellent technical knowledge to understand the customer issues
- Strong customer service mindset
- Ability to interface and influence all levels of the customer's organization as well as other functions to define and lead change
- Strong business and financial acumen
- Strong operating background
- Strong oral and written communication skills
- Strong interpersonal and leadership skills

**Additional Information**:
**Relocation Assistance Provided**:No

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