Customer Relationship Executive

4 days ago

Kuala Lumpur, Malaysia SPC Ecycle Full time

**Company Background**:
Australian-owned E-waste company. Remote Customer Relationship Executive wanted.

**Your new role**:

- Located in Kuala Lumpur
- RM9,000 - RM10,000
- Contract

**About us**:
We are an Australian-owned E-waste company based New South Wales and Victoria. With a commitment to environmental sustainability, we're expanding our operations and setting up a remote office to support our growing business needs. Join our passionate team and be part of the movement towards a greener future by transforming e-waste into opportunities for sustainable growth.

**Contract Details**:
This is a contract role with a 3-year employment term, offering the opportunity for full-time employment upon completion.

**Working Hours**:
The working hours are Monday to Saturday from 7:30 am to 5:00 pm (AEST - Australian Eastern Standard Time), with a 30-minute lunch break included. Please note that during Australian summers, this corresponds to 4:30 am to 2:00 pm in Malaysia time, and during winters, it's 5:30 am to 3:00 pm in Malaysia time.

**Public Holidays**:
Public holiday entitlement is based on Australia New South Wales public holidays.

**Additional Information**:

- This role is remote, and you will be required to use your own computer.
- There is no probationary period, annual leave, or sick leave entitlement due to contract work type.

**Key Responsibilities**:

- Act as the primary point of contact for clients, maintaining strong relationships through virtual communication channels.
- Address client inquiries, concerns, and feedback promptly and effectively.
- Prepare and respond to customer inquiries, maintaining a high level of professionalism.
- Execute general administration duties, including document preparation and design.
- Generate and manage quotations, statistics, and invoices for customers.
- Stay informed about transportation issues that may impact service delivery.
- Ensure all necessary documents are sent to customers and follow up as needed.
- Collaborate with internal and external stakeholders to meet client needs and expectations.

**Customer Relationship Management**:

- Cultivate and nurture strong relationships with clients, ensuring their satisfaction and loyalty.
- Conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for additional services.
- Collaborate closely with internal teams to coordinate service delivery and exceed client expectations.
- Utilize various channels, including online platforms and social media, to generate leads and engage potential clients.

**Reporting and Analysis**:

- Maintain accurate records of client interactions, sales activities, and revenue forecasts using CRM software.
- Prepare comprehensive reports summarising sales performance, client feedback, and market trends.
- Analyze sales data to identify areas for improvement and develop strategies to drive business growth.

Other Assigned Tasks: Complete additional duties and tasks assigned by supervisors to contribute to the overall success of the office and organization.

**Essential Skills, Experience, Attitude, and Expectations**:

- Exceptional customer service and communication skills.
- Native English speaker with strong proficiency.
- Mandarin language skill would be cherry on top.
- Demonstrated ability to multitask and maintain a strong work ethic.
- Minimum 3 years of proven experience in customer service roles, preferably in a remote work environment.
- A passion for learning and adapting to new challenges.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software and familiar with IT equipment and electronics.
- Willingness to take ownership of responsibilities and show initiative.
- Strong organizational skills with acute attention to detail.
- Excellent time management skills with the ability to prioritize tasks effectively.
- Ability to learn quickly and adapt to changes in a fast-paced environment.
- Strong communication and interpersonal skills with a friendly and professional demeanor.
- Attention to detail and accuracy in handling administrative tasks.

**What you need to do now**

**Job Types**: Full-time, Contract
Contract length: 36 months

**Salary**: RM9,000.00 - RM10,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

**Location**:

- Kuala Lumpur (required)

Application Deadline: 04/30/2024

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