Assistant Manager Operations

4 months ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

Asset Servicing covers all Mandatory and Voluntary Corporate Action processing for Equity and Fixed Income products, inclusive of Claims for multiple balance sheets across multiple business location.

**The Opportunity**:
**What you’ll do**:
Principal Accountabilities: Key activities and decision making areas.

**Customers / Stakeholders**:

- HSBC offices globally.
- Various Custodians and Agents Globally.
- Internal customers within the various locations in UK/ Hong Kong/ France as a whole.
- Support multiple business lines per below:

- EQ - Proprietary trading and Prime Finance including cash equity, stock lending and SWAPs, Delta 1 and CFDs.
- FI - including proprietary trading, SED, Credit and Fixed Income including equity linked bonds, Fixed Income bonds, stock lending, Bonds and Repo’s.
- External clients.

**Leadership & Teamwork**:

- Complete the BAU process as a team that’s focused on Asset Services Claims process across multiple entities focusing on technical aspects.
- Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
- Supporting the initiatives undertaken by the management, GBM, HDPI and Group.
- Maintain general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager.
- Ensure that as part of the team all queries are dealt with within 24 hours.
- Ensure escalation takes place where necessary.
- Work with the change team to provide detailed requirements and ensure projects are delivered on time.

**Operational Effectiveness & Control**:

- Ensure daily operational efficiency by effective BAU completion, market specific requirements/procedures visibility and performance monitoring of various systems in own process.
- Issues/problems are fully analyzed and resolved or escalated where necessary. Appropriate action/controls are taken to prevent recurrence.
- To acquire a broad understanding of the business and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily operations.
- To consistently maintain a high level of customer service by achieving established SLAs.
- To support Business Continuity Plan (BCP) by adhering to Group BCP guidelines.
- Ensure all instructions from customers and to agents and custodians are actioned in an accurate and timely basis.
- Ensure all reconciliation items are cleared correctly and on a daily basis where possible, and that all outstanding items are narrated according to SOX standards and adhering to the company FIM policy.
- Ensure that all notifications that are sent to your customers are accurate and on time.
- Consistently maintain a high level of customer service.
Requirements

**What you will need to succeed in the role**:
**Knowledge**:

- A post-graduate diploma or degree in any discipline and equivalent practical experience / maturity.

**Experience**:

- Experience in Global Market Operations, majorly in Asset Services Claims covering dividend, coupon and redemption payable/receivables as well as nostros management on various markets including UK, Europe, Asia, US and other emerging markets.
- Knowledge of Merit/TLM/BBG/SUMMIT/GPS / OPAS systems.
- Specific market knowledge of the role advertised is beneficial.
- Strong understanding of risk and risk management in Claims processing.
- Excellent knowledge of different corporate event types.
- Practical and working knowledge of operations functions is preferred.
- Attention to detail along with speed and accuracy are important, along with the ability to work in a team.

**Skills**:

- Ability to speak and understand English fluently, write business letters and reports, and have good conversational / telephone skills.
- Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
- Attention to detail and accuracy.
- Customer focused and committed to providing a high-quality service.
- Able to work in pressurized environment and manage priorities effectively.
- Strong collaborative management skills with the various stakeholders.
- Problem solving skills and ability to drive process improvements.
- High integrity and professionalism.

  • Assistant Corporate Sales Manager

    1 week ago

    Kuala Lumpur, Malaysia Assistant Corporate Sales Manager Full time

    -Job Highlights - South East Asia’s Leading Payment Gateway Provider Medical, Dental and Optical Benefits Free Daily Breakfast and Fresh Fruits -Job Description **Get to know the role and the day-to-day activities**: - Manages corporate accounts to ensure clients' needs are met efficiently and professionally. - In charges of retention of corporate...

  • Customer Operation Supervisor

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s...

  • Marketing Operation Specialist

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    **Responsibilities**: - Collaborate with cross-functional teams to gather campaign assets, both online and offline, and ensure timely delivery. - Communicate with internal and external groups to ensure marketing materials comply with regulations. - Identify issues, risks, and benefits of website content and functionality updates, and outline business...

  • Risk Operations Officer

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    Develop, follow, and enhance risk management policies and procedures within the designated risk jurisdiction. - Collaborate closely with the dealing and liquidity teams to effectively assess and manage operational risks. - Serve as a technical liaison to stakeholders and various departments within the firm, providing clear and concise answers to complex...

  • HR Manager

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    **Human Resources Management**: - Establish effective communication and collaboration with HQ HR ensures that all the HR practices at local level align with the broader organizational strategies and goals. By relaying important information, feedback, and local insights to HQ, the HR Manager should adapt HQ strategies to fit the local context, ensuring that...

  • Digital Acquisition Marketing Manager

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    This is a key role in driving the growth and profitability of our brand including customer acquisition and retention. Your role is to focus on the local market initially with the opportunity to develop this into a global role. Due to growth, we are looking to hire an ambitious Digital Acquisition Marketing Manager to take our digital customer acquisition to...

  • Customer Onboarding Manager

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    We are seeking an experienced Customer Onboarding Manager responsible for coordinating and managing the onboarding process for new customers, ensuring their smooth and swift integration with our products or services. This role involves close collaboration with sales, customer support, and other relevant teams to deliver an outstanding customer...

  • Accountant Chinese Speaking

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s...

  • Grade Controller Operator

    3 days ago

    Kuala Lipis, Malaysia SELINSING GOLD MINE MANAGER SDN BHD Full time

    Mining assisstants perform routine duties in mining and quarrying operations. They assist the miners with maintaining equipment, with laying pipes, cables and tunnels, and with removing wast. Selinsing Gold Mine Manager Sdn. Bhd is a subsidiary of Polar Potential Sdn. Bhd., which is owned by Monument Mining Limited, a Vancouver-based, publicly listed mineral...

  • Funding Operation Associate

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    **What A Day Looks Like**: ***: - **Daily Funding reviews and processing.** ***: - **Daily data reconciliation and generation of reports.** ***: - **Statistics collation and analysis.** ***: - **Identify, analyse, and report abnormal funding situations or issues.** ***: - **Risk Analysis from a Funding Standpoint.** ***: - **Case...

  • Client Funds Settlements Officer

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and...

  • Client Funds Settlements Officer

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    BID Operations is looking for a talented individual to join our team as a Client Funds Settlements Officer. BID Operations is committed to providing top-notch technology, customer service, accounting & operations, and risk & compliance services to our clients. As a Client Funds Settlements Officer, you will play a critical role in ensuring efficient and...

  • Back Office Associate

    8 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    Are you prepared to step into a key role that merges language proficiency with operational excellence? BID Operations is in search of a Back Office Associate proficient in both Mandarin and English to contribute to our esteemed operations. As a Back Office Associate, your role will be pivotal in ensuring impeccable client support and operational efficacy....

  • Grade Controller Operator

    3 days ago

    Kuala Lipis, Malaysia SELINSING GOLD MINE MANAGER SDN BHD Full time

    Key Task and Responsibilities - Collect grade control (GC) sample. - Collect field duplicate sample. - Ensure that holes drilled as depth required. - Ensure working area and conditions are good and safe. - Ensure GC pegs matched with given GC plan drawing. - Ensure collected samples are dry and if wet, follow procedures as given Geologist. - Ensure sample...

  • Funding Associate

    8 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    **Company Overview**: BID Operations is a trusted partner in providing comprehensive technology, customer services, accounting & operations, and risk & compliance services to support our client's business growth. Our relentless focus on streamlining and simplifying processes ensures we meet our client's needs with exceptional efficiency. As a leading company...

  • Talent Engagement Consultant

    6 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    As a regional team leader, you will lead and inspire a team of talented recruiters, fostering a collaborative and high-performance culture. You will also work closely with the global team leader and internal stakeholders across the organization to understand hiring needs, develop recruitment strategies, and implement best...

  • IT Technician

    8 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    **Key Responsibilities**: - Install and configure computer hardware, software, systems, networks, printers, and scanners. - Monitor and maintain computer systems and networks, responding in a timely manner to service issues and requests. - Provide technical support across the company to ensure optimal operations. - Set up accounts for new users and assist...

  • Employee Relation Advisor

    4 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    We are seeking an experienced and dynamic HR Consultant oversee staff performance, administrative operations, and office management as location HR. This multifaceted role requires a strategic thinker with a strong background in HR management and efficient office operations. The HR Consultant will be responsible for fostering a positive work environment,...

  • Digital Marketing Coordinator

    7 months ago

    Kuala Lumpur, Malaysia BID Operations Full time

    **About Us** Introducing BID Operations, your trusted partner in providing comprehensive technology, corporate function solution, accounting & operations, and risk & compliance services to support our customer business growth! Our relentless focus on streamlining and simplifying processes ensures we meet our client's needs with exceptional efficiency. We...

  • Accounts Clerk

    7 months ago

    Kuala Lumpur, Malaysia CWS Firm (Virtual Assistant) Full time

    Responsible and ensure financial information and accounting records are accurate and up-to-date and ensure accuracy in financial reporting so that the company remains solvent and can pay its debts. Other duties and responsibilities include: - 1) book-keeping and general accounting 2) handle the data entry and daily financial records, 2) adding up all the...