IT Application Support
5 months ago
If you are looking to excel and make a difference, take a closer look at us
Job Propose Summary:
Undertake incident / problem troubleshooting and adopts appropriate actions to address reported incident / problem according to the stipulated SOP and good methodologies / practices.-
- Assists users in understanding & interpreting user requirements, coordinating with relevant parties in business specifications gathering & documentation and liaising with PMO/GITI/GITS/SME in technical solution development.
Key Responsibilities:
- Functional (job responsibilities):- Participates in user group meeting and provides information to facilitate users in URS gathering and decision making for business solution proposal.- Provides relevant advices to business users and IT technical staff.- Ensures amended and enhanced systems meet user functional requirement specifications.- Ensures all documentation, processes and methodologies used in various phases of system development and implementation are in accordance with the Bank's standards & methodologies.- Recommends production fixes and online / batch performance improvement measures.- Handles operational duties and incident support as and when required.
Managerial (team/group responsibilities):
- Assists Team Lead to manage development team members and coordinating team projects/tasks related activities.- Handles queries and correspondences with auditors and BNM authority.- Notifies management on potential security problems which are not adequately addressed by existing control mechanisms.- Liaises with PMO on projects undertaken by the team.- Assists Team Lead in managing technical activities undertaken by the team in accordance with the guidelines and compliances as stipulated by BNM GPIS.- Assists Team Lead in liasing with GITI/GITS on production issues and impacted services, and manages until closure.- Assists Team Lead in fulfillment of Security, IT Audit/Risk, MyClear & Visa/MC compliances.- Handle compliance, DCSS and O/S patching activities
Jobholder Requirements:
- Education/Qualification- Diploma / Degree
ExperienceSpecial Skills- Required skills: Linux, OpenShift, XML/JSON RESTful Webservices, SQL, JavaScript/jQuery, HTML/5- Excellent knowledge of Relational Databases and SQL technologies- Strong analytical and problem-solving skills- Proven track record in enterprise solution delivery- Ability to articulate issue & capable of providing long term solution with short term mitigation plan
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
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