Online Game Customer Service

3 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time

_**Willing work at Menara Tan & Tan (22.03A, 207), Jln Tun Razak, KL**_

Responsibilities:
1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.

2. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.

3. Provide guidance and support to players on game rules, strategies, and promotions.

4. Document and track player interactions and issues using our designated customer support tool.

5. Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.

6. Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.

7. Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.

8. Contribute to developing and improving customer support processes and resources.

**Requirements**:
1. Previous experience in a customer service role, preferably in the gaming industry.

2. Excellent writing and verbal communication skills in English.

3. Strong problem-solving skills and the ability to think critically in a fast-paced environment.

4. Empathy and patience when dealing with player concerns or frustrations.

5. Basic technical knowledge and proficiency in using customer support tools and software.

6. Ability to work independently and collaboratively as part of a team.

7. Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.

8.Passion for gaming and an understanding of online gaming culture and trends.

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM5,231.19 per month

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Overtime pay

Application Question(s):

- when can start work ?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

Expected Start Date: 03/17/2024

  • Online Game Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time

    _Willing work at Menara Tan & Tan (22.03A, 207), Jln Tun Razak, KL_Responsibilities:Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and...

  • Customer Service Executive

    1 week ago

    Kuala Lumpur, Malaysia JAC Malaysia Full time

    Location: - Kuala Lumpur- Specialisation: - Consultancy- Salary: - MYR 48,000 - 52,000 (Annual)- Reference: - PR/156841- Contact details: - Shuya Looi- Job published: - February 28, 2024 15:47**Company Background**: - New set up IT outsourcing company (focus on online gaming client) - Working hours: 11am - 8pm (2 days off per week) **Responsibilities**: -...

  • Mobile Games Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time

    1、客服;Job responsibilities:Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.Provide guidance and support to players...

  • Game Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Malaysia Xiniu Consulting Full time

    Responsibilities: 1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues. 2. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries. 3. Provide guidance and support to players...

  • Mobile Game Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time

    Willing Work in Office - Menara Tan & Tan Night Shift required Mandarin Speaking with Proficient English**Job responsibilities:•Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.Assist players in troubleshooting and resolving game-related problems, including...

  • Customer Service

    3 days ago

    Kuala Lumpur, Malaysia Gratitude Philippines Full time

    A leading BPO in KL is hiring! Job Title - **Customer Service Gaming (Local English)** Location - KL CENTRAL. Salary - RM3800 + KPI Allowance max up to Rm400 + Night Shift Allowance Rm300 **Criteria**: - Request to check have their User ID to check their adventure rank level **Essential Functions/Core Responsibilities**: - Ensure service delivered to...

  • Mobile Games Customer Service

    4 days ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time

    1、客服； Job responsibilities: 1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues. 2. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries. 3. Provide guidance and...

  • Customer Service Gaming

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time

    Job title - Customer Service Gaming (Mandarin + English)Location - KL, Central. Request to check have their User ID to check their adventure rank levelEssential Functions/Core Responsibilities: Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Clarify customer requirements; probe for understanding, use...

  • Customer Account and Sales Representative

    2 weeks ago

    Kuala Lumpur, Malaysia JoyGlob Full time

    **Who is Joy Glob?** Joy Glob is an international comprehensive game creative services provider based in KL, Malaysia. Since its inception, it has been deeply engaged in the game industry, providing integrated services such as social media marketing, ads creative, player support and localization for global game products. **What is the role?** As a...

  • Gaming Customer Service Advisor

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    The _Customer Service Advisor_interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Key Responsibilities: Respond to players' ingame inquiries and provide solutions to...

  • Mobile Game Customer Service

    3 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time

    **Willing Work in Office - Menara Tan & Tan** ** Night Shift required** ** Mandarin - Speaking with Proficient English** Job responsibilities: 1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues. 2. Assist players in troubleshooting and resolving game-related...

  • Gaming Customer Service Advisor

    3 weeks ago

    Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    The _**Customer Service Advisor**_interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. **Key Responsibilities**: - Respond to players' in-game inquiries and provide...

  • Hoyoverse Gaming Customer Service Executive

    3 weeks ago

    Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Location**: Kuala Lumpur, reachable by LRT/ MRT **About the Role**: Are you passionate about gaming and customer service? As a Hoyoverse Gaming Customer Service Executive, you'll be at the forefront of ensuring our players have the best gaming experience possible. This role offers a unique opportunity to blend your love for gaming with your exceptional...

  • Customer Service

    3 weeks ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    Duties: - Respond to players' in-game inquiries and provide solutions to issues. - Handle and resolve related complaints, suggestions, and consultations. - Engage with the players to gather feedback and enhance player’s satisfaction. - Monitor and report any game anomalies or issues. - Collaborate with technical teams to resolve issues promptly. -...

  • Customer Service

    3 weeks ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    Duties: - Respond to players' in-game inquiries and provide solutions to issues. - Handle and resolve related complaints, suggestions, and consultations. - Engage with the players to gather feedback and enhance player’s satisfaction. - Monitor and report any game anomalies or issues. - Collaborate with technical teams to resolve issues promptly. -...

  • Customer Service Representative

    3 weeks ago

    Kuala Lumpur, Malaysia LTS Search Full time

    **Designation**: Customer Service Representative (Gaming Project) **Location**: KL Sentral **Working hours**: 24/7 Rotational Shift **Salary**: RM 3,800 - RM 4,000 (basics) + KPI up to RM 300 + Shift Allowance up to RM 300 **Key Responsibilities**: - Respond to players' in-game inquiries and provide solutions to issues. - Handle and resolve related...

  • Customer Service

    3 weeks ago

    Kuala Lumpur, Malaysia IT Consulting Company Full time

    Duties: - Respond to players' in-game inquiries and provide solutions to issues. - Handle and resolve related complaints, suggestions, and consultations. - Engage with the players to gather feedback and enhance player’s satisfaction. - Monitor and report any game anomalies or issues. - Collaborate with technical teams to resolve issues promptly. -...

  • Customer Service Representative

    1 week ago

    Kuala Lumpur, Malaysia Language Talent Solution Full time

    **Designation**: Customer Service Representative (Gaming Project) - Mandarin Speaker **Location**: KL Sentral **Working hours**: 24/7 Rotational Shift **Salary**: RM 4,000 (basics) + KPI up to RM 300 + Shift Allowance up to RM 300 **Key Responsibilities**: - Respond to players' in-game inquiries and provide solutions to issues. - Handle and resolve...

  • Gaming Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    Gaming Local English - Tier 1Customer service Rotational Shift1 years in CS experience Need to play game:Genshin Impact Request to check have their User ID to check their adventure rank levelSPM and aboveRM3800 + KPI Allowance max up to Rm400 + Night Shift Allowance Rm300Pay: RM3, RM4,500.00 per monthBenefits: Opportunities for promotion Professional...

  • Hoyoverse Gaming Customer Service Executive

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    Location: Kuala Lumpur, reachable by LRT/ MRTAbout the Role:Are you passionate about gaming and customer service? As a Hoyoverse Gaming Customer Service Executive, you'll be at the forefront of ensuring our players have the best gaming experience possible. This role offers a unique opportunity to blend your love for gaming with your exceptional customer...