Level 1 Helpdesk Support

**Position** : IT Helpdesk Support **Basic Salary ** : RM 2,700 - RM 3,400 + Allowances **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours**: Monday - Friday (9am - 6pm) **Job Scope** - You will be interacting with customers, and responding to their needs. - Gather customer information and determine the issue by evaluating and analyzing...

**Requirement for Level 1 Support (Non-Technical Helpdesk)** - Applicant must be willing to work on rotational shifts & 4 days in a week. - Both spoken and written for English language should be excellent as English would be the top priority for this position - Applicant who has an intermediate level for both spoken and written Japanese language could be a...

Client: Jetour Sdn BhdEmployment Term Contract: 1 year renewable contractPositions based in: Petaling JayaJob SummaryWe are seeking a Resident Engineer – IT Helpdesk Support to provide technical support and maintenance for end-user office IT infrastructure. The ideal candidate should be proactive, self-motivated, and eager to learn. This role requires...

**Position** : IT Helpdesk Support **Basic Salary ** : RM 2,700 - RM 3,400 + Allowances **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours**: Monday - Friday (9am - 6pm) **Job Scope** - You will be interacting with customers, and responding to their needs. - Gather customer information and determine the issue by evaluating and analyzing...

**Position ** : IT Helpdesk (System Administrator) **Salary ** : RM 2,600 - RM 3,400 : RM 100 Monthly Transportation : RM 200 KPI’s (Based on quarterly performance) **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours ** : Monday - Friday (9am - 6pm) - *_Follow Singapore working calendar (Compensate replacement off-day OR compensate...

**Position ** : IT Helpdesk (System Administrator) **Salary ** : RM 2,600 - RM 3,400 : RM 100 Monthly Transportation : RM 200 KPI’s (Based on quarterly performance) **Location ** : PJ Trade Centre, Damansara Perdana **Working Hours ** : Monday - Friday (9am - 6pm) - *_Follow Singapore working calendar (Compensate replacement off-day OR compensate...

About YouWe are looking for a highly motivated and detail-oriented Helpdesk Support Technician who is passionate about delivering exceptional customer service and providing top-notch technical support.As a successful candidate, you will have excellent problem-solving skills, strong communication abilities, and the ability to work effectively in a team...

**Position : IT Helpdesk (System Administrator)** **Basic Salary : RM 2,800 - RM 3,400 + Allowances** **Location : PJ Trade** **Working Day : Mon - Fri** **Working Hours : 9am - 6pm** **Job Scope** - You will be interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by evaluating and analyzing...

**Hiring of IT Helpdesk (System Administrator), Fresh graduate are encouraged to apply** **Basic Salary : RM 2,800 - RM 3,400 + Allowances** **Location : Petaling Jaya** **Working Day : Mon - Fri** **Working Hours : 9am - 6pm** **Job Scope**: - interacting with customers, responding to their needs. - Gather customer’s information and determine the...

Officer - ITS Helpdesk Support **Grade**: Graduate **Department**: Information Technology Services **Descriptions**: KPMG’s ITS Helpdesk Support Officer provides internal support to KPMG users, to support, deploy, implement, trouble shoot any issues requested by our users. Complete and follow through all given tasks and projects assigned by their team...

**Position : IT Helpdesk (System Administrator)** **Basic Salary : RM 2,800 - RM 3,400** **Location : PJ Trade Centre** **Working Day : Mon - Fri** **Working Hours : 9am - 6pm** **Job Scope** - You will be interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by evaluating and analyzing the...

**Position : IT Helpdesk (System Administrator)** **Basic Salary : RM 2,800 - RM 3,400** **Location : PJ Trade Centre** **Working Day : Mon - Fri** **Working Hours : 9am - 6pm** **Job Scope** - You will be interacting with customers, responding to their needs. - Gather customer’s information and determine the issue by evaluating and analyzing the...

**Job Descriptions**: - Create and handle tickets pertaining customer cases - Work closely with Sales and Level 2 support team - Work in team to achieve target **Job Requirements**: - Fluent English - Good communication skills - Able to work in shift - Can adapt to Japanese working culture - Has customer service experience - Good attitude **Job Types**:...

**DUTIES AND RESPONSIBILITIES**: - Generating & escalating call center tickets customer/ end user - To record user information, verify and update in the ticketing system - Ticket assigning to engineers (local & international) - Handle customer inquiries through telephone & -mail - Identify & escalate priority case/ issues to right escalation point of...

**QUALIFICATION**: - Bachelor degree in IT or related field from recognized university - 1-3 years of experience in technical support - Fresh graduate encourage to apply **REQUIRED KNOWLEDGE**: - Good knowledge of Windows & Web-based Application. - Knowledge in IT Technical support is an advantage. - Experience in Learning / Training is a plus. **KEY...

Job Description: - Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s products - Create & handling all tickets pertaining to customer cases & follows up closely until case resolved - Working closely with Sales & Level 2 support team members for client...

Office Location: Mutiara Damansara, Petaling Jaya, SELANGOR Work Days: Mon - Fri Work Hours: 9am - 6pm Work Type: Desk bound. No travel required. **JOB RESPONSIBILITIES** 1) Understand the core business 2) Attend to phone-in customers providing required support 3) Provide training and support to new and existing users 4) Assist in marketing events...

Key Responsibilities: - Troubleshooting: Provide first-level technical support to end-users, diagnosing and resolving hardware, software, and network-related issues. - Ticket Resolution: Prioritize and manage service tickets, ensuring accurate categorization, tracking, and timely resolution or escalation within defined SLAs. - Customer Service: Deliver...

**Our client**: - Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...

**Position Summary**: 1. Provide 24 hours, 7 days a week, operational support and monitoring of Progenet’s Data Center and Cloud Services on shift rotation basis in ensuring the Data Center and Cloud Services are operating at its optimum availability, performance and efficiency. 2. Monitor helpdesk ticketing system and proactively attend to incidents in a...