Trusted IT Systems Administrator

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time
Job Overview

We are seeking a skilled Platform Operations Specialist to join our team at SummitNext Technologies Sdn Bhd. This role involves overseeing the installation, configuration, and maintenance of MetaTrader 4/5 servers to ensure stability, performance, and uptime.

Key Responsibilities
  • Manage updates, plugins, and customization of trading platforms.
  • Monitor and optimize server performance and capacity.
  • Set up and manage trading accounts, groups, and permissions.
Bridging Solutions
  • Configure and maintain bridge software (e.g., OneZero, PrimeXM) for liquidity aggregation.
  • Ensure seamless connectivity with liquidity providers.
  • Monitor execution performance, slippage, and latency issues.
  • Troubleshoot and resolve bridging-related issues promptly.
CRM System Integration
  • Collaborate with development and support teams to integrate CRM systems with trading platforms.
  • Manage user data flows between CRM and trading platforms.
  • Ensure CRM supports client onboarding, KYC, account creation, and reporting requirements.
  • Provide ongoing maintenance and troubleshooting for CRM-related issues.
Account Setup and Maintenance
  • Automate and manage trading account creation and setup process.
  • Handle customer data security and compliance with regulations.
  • Set up and maintain demo and live accounts.
  • Manage leverage, margin settings, and trading conditions per client or group.
Security and Compliance
  • Implement security measures to protect data, servers, and platforms from breaches or attacks.
  • Ensure compliance with financial regulations and IT standards.
  • Keep documentation and audit trails for regulatory reviews.
Monitoring and Support
  • Monitor trading infrastructure in real-time to ensure uninterrupted operations.
  • Identify and resolve IT-related incidents affecting trading environment.
  • Provide second-line support for traders experiencing technical issues.
  • Work with third-party providers and vendors for issue resolution.
Project Management
  • Lead IT projects for upgrades, migrations, and new feature implementations.
  • Work closely with stakeholders to align IT services with business goals.
  • Document processes and train internal teams on new systems and features.
Reporting and Analysis
  • Generate performance and incident reports for trading platforms.
  • Analyze system performance and propose improvements to reduce latency and downtime.
  • Stay updated with new features and trends in trading technology.
Requirements
  • Estimated salary: RM120,000 - RM180,000 per annum, depending on experience.
  • Familiarity with MetaQuotes products (MT4/MT5) and related APIs.
  • Knowledge of bridging systems and liquidity provider integrations.
  • Familiarity with CRM systems like HubSpot, Salesforce, or bespoke solutions tailored for brokers.
  • Strong analytical skills to diagnose and resolve IT issues in a trading environment.
  • Experience handling high-pressure situations during outages or critical incidents.


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