Trusted IT Systems Administrator
5 days ago
We are seeking a skilled Platform Operations Specialist to join our team at SummitNext Technologies Sdn Bhd. This role involves overseeing the installation, configuration, and maintenance of MetaTrader 4/5 servers to ensure stability, performance, and uptime.
Key Responsibilities- Manage updates, plugins, and customization of trading platforms.
- Monitor and optimize server performance and capacity.
- Set up and manage trading accounts, groups, and permissions.
- Configure and maintain bridge software (e.g., OneZero, PrimeXM) for liquidity aggregation.
- Ensure seamless connectivity with liquidity providers.
- Monitor execution performance, slippage, and latency issues.
- Troubleshoot and resolve bridging-related issues promptly.
- Collaborate with development and support teams to integrate CRM systems with trading platforms.
- Manage user data flows between CRM and trading platforms.
- Ensure CRM supports client onboarding, KYC, account creation, and reporting requirements.
- Provide ongoing maintenance and troubleshooting for CRM-related issues.
- Automate and manage trading account creation and setup process.
- Handle customer data security and compliance with regulations.
- Set up and maintain demo and live accounts.
- Manage leverage, margin settings, and trading conditions per client or group.
- Implement security measures to protect data, servers, and platforms from breaches or attacks.
- Ensure compliance with financial regulations and IT standards.
- Keep documentation and audit trails for regulatory reviews.
- Monitor trading infrastructure in real-time to ensure uninterrupted operations.
- Identify and resolve IT-related incidents affecting trading environment.
- Provide second-line support for traders experiencing technical issues.
- Work with third-party providers and vendors for issue resolution.
- Lead IT projects for upgrades, migrations, and new feature implementations.
- Work closely with stakeholders to align IT services with business goals.
- Document processes and train internal teams on new systems and features.
- Generate performance and incident reports for trading platforms.
- Analyze system performance and propose improvements to reduce latency and downtime.
- Stay updated with new features and trends in trading technology.
- Estimated salary: RM120,000 - RM180,000 per annum, depending on experience.
- Familiarity with MetaQuotes products (MT4/MT5) and related APIs.
- Knowledge of bridging systems and liquidity provider integrations.
- Familiarity with CRM systems like HubSpot, Salesforce, or bespoke solutions tailored for brokers.
- Strong analytical skills to diagnose and resolve IT issues in a trading environment.
- Experience handling high-pressure situations during outages or critical incidents.
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