Senior Customer Service Manager

We are seeking a dedicated (Senior) Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those...

About the RoleThe Senior Customer Service Lead will be responsible for managing staff productivity, enhancing service quality, and ensuring proper recording and data accuracy for KPI reporting. You will also oversee improvement projects such as Order Automation, RPA, and Chat Bot implementation. If you have a passion for delivering exceptional customer...

Customer Service Manager/ Senior Customer Service officer (location: Kuala Lumpur, Malaysia)Responsibilities:Customer Support Management: responsible for answering customer questions and inquiries through various channels (phone, email, chat)Channel Optimization: Develop and implement strategies to improve customer engagement and response times across all...

Summary:The Customer Service Manager is responsible for overseeing and leading the customer service team,including overseas CS Teams, to ensure exceptional customer experiences. This role involves managingday-to-day operations, addressing customer inquiries and concerns, and fostering a positive andproductive work environment within the team.The Customer...

Job DescriptionWe are seeking an experienced Senior Service Manager to join our team as the Deputy Head of the Service Department. This position involves coordinating a countrywide distributed service team of up to 30 engineers specializing in mechanical, electrical, and software engineering. The goal is to transition into the Head of the Service Department...

Bybit Federal Territory of Kuala Lumpur, MalaysiaSenior Customer Service P2P SpecialistEstablished in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 60 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and...

Alba Dental is a brand-new, state-of-the-art cosmetic dental clinic. With ambitious growth plans, our vision is to become the largest cosmetic dental clinic in Malaysia.As we expand, we are looking for a dynamic, driven, and customer-focused leader to help shape our operations, develop high-performing teams, and ensure an exceptional customer experience.The...

Bybit Federal Territory of Kuala Lumpur, MalaysiaSenior Customer Service KYC SpecialistBybit Federal Territory of Kuala Lumpur, MalaysiaEstablished in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 60 million registered users. We offer a professional platform where crypto traders can find an ultra-fast...

Our TeamWe are a dynamic team consisting of five colleagues in Malaysia and four colleagues in Denmark. As a Senior Operations Manager, you will be part of this team and contribute to driving our company to an even higher level of operational maturity.The team is closely knitted together by their skillset, professionalism, as well as a strong sense of...

About the RoleWe are seeking an experienced senior customer experience manager to join our team at Shopee. In this role, you will be responsible for developing and implementing strategies to enhance customer experience, leading cross-functional teams, and analyzing data to inform decision-making.Key AccountabilitiesDesign and implement customer experience...

The Perfect CandidateWe are seeking an exceptional customer service representative to join our warm and friendly customer service team based in our KL office.Key Responsibilities:To provide information about products and services to customers.To meet customer needs and expectations.To educate customers on current campaigns that we represent.To create brand...

Job Responsibilities:The Senior Customer Experience Manager will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients. This includes conducting outbound calls to follow up on outstanding transactions, providing professional and accurate responses to customer inquiries, and...

Pacific Asiawide Group is one of the world's largest face-to-face advertising and marketing companies. We are seeking an exceptional sales and customer engagement professional to join our dynamic team.The ideal candidate will be responsible for achieving sales goals through leading and coaching a team of sales and customer service specialists. The role...

We are seeking a dedicated customer service representative to provide logistical support and handle customer inquiries at GoGoX. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience.Key Responsibilities:Handle customer queries and logistics arrangements via phone and online...

At EPOS, we help business owners and entrepreneurs unleash the full potential of their businesses. As a fast-growing and dynamic company, we are dedicated to transforming the retail and F&B industry with high-performance technology solutions. Our mission is to empower businesses by improving operational efficiency, enhancing customer loyalty, and unlocking...

Ciena Corporation is looking for a Senior Manager of Customer Success to join our team in the ASEAN region. As a key member of our sales team, you will be responsible for ensuring that our customers' needs are met and exceeded.You will work closely with our pre-sales and post-sales teams to achieve annual sales targets and other corporate objectives. You...

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from KuCoin ExchangeRUSSIAN/ARABIC/TURKISH LANGUAGE SPEAKER IS A MUSTWith 1+ years of hands-on experience in the fintech or blockchain industry.Familiar with professional English email writing.Ability to articulate issues or problems to internal departments.Knowledge...

Need to be flexible with the work shiftsHave experience in Live Chat and EmailsLanguage proficiency preferred bilingual (English and Mandarin) but not a mustJob DescriptionAssist clients on all inquiries via live chat or emailEnsure efficient and excellent customer service experience providedBe well equipped with the Company's platform/product including...

Need to be flexible with the work shiftsHave experience in Live Chat and EmailsJob DescriptionAssist clients on all inquiries via live chat or emailEnsure efficient and excellent customer service experience providedBe well equipped with the Company's platform/product including keeping abreast of general market conditionsDiligently and effectively manage and...

Responsibilities:Review incident ticket, Root Cause Analysis report, Change plan quality and completion statusReview Incident ticket to ensure all are being properly closely according to process.Drive Amplify Health, AIA Group, BUs, and outsourced vendors, to take prompt actions to restore services to meet the SLA and implement corrective and preventive...