Current jobs related to Service Excellence Manager - Kuala Lumpur, Kuala Lumpur - Zeal Holdings Limited

  • Service Excellence Manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EPOS GLOBAL SOLUTIONS SDN BHD Full time

    About This RoleWe're on a mission to revolutionize the retail and F&B industry with our cutting-edge technology solutions. As a Customer Service Manager at EPOS Global Solutions Sdn Bhd, you'll play a critical role in ensuring exceptional customer experiences and driving continuous improvement in customer satisfaction and service efficiency.Key...

  • Service Excellence Manager

    11 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Airwallex Full time

    Airwallex is dedicated to empowering businesses globally through our unified payments and financial platform. Our innovative approach combines proprietary infrastructure and software to enable over 100,000 companies worldwide to manage everything from business accounts, payments, and treasury to embedded finance at a global scale.We have a diverse team of...

  • Customer Service Excellence Manager

    11 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coty Full time

    Customer Service Excellence ManagerThe ChallengeAs a Customer Service Excellence Manager, you will have the opportunity to make a significant impact on our customers' experiences. You will lead our team to deliver exceptional customer service, create a luxurious atmosphere, and exceed sales targets.Your Key ResponsibilitiesCustomer Service: Deliver...

  • Customer Service Excellence Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full time

    Nirvana Asia is one of the largest global medical device companies in the world.We are seeking a highly skilled Customer Service Excellence Manager to join our team. In this role, you will be responsible for leading technical account management and operations management functions.Your responsibilities will include:Owning strategic customer oversight and...

  • Service Excellence Representative

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Compass Offices Full time

    Compass Offices is seeking a Service Excellence Representative to join our team.As a Service Excellence Representative, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key responsibilities include welcoming clients and guests, managing client requests, and providing services and...

  • Client Service Excellence Manager

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Chanel, Inc. Full time

    About This OpportunityWe are seeking a talented Counter Manager to join our team and drive business success through effective leadership and client experience.Main Responsibilities:Leadership and Coaching: Share brand vision, develop, and motivate a scaled team to achieve sales targets and support individual performance.Operational Excellence: Ensure...

  • Service Excellence Director

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time

    The Livestream Team is committed to creating real-time interactive scenes. As a new form of content, Livestream creates value for all parties in the ecology.We are seeking a highly skilled Service Excellence Director to lead our Global Live Streaming Team. As a key member of our team, you will be responsible for managing day-to-day operations, providing...

  • Service Excellence Lead

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Alba Dental Clinic Full time

    Job DescriptionJob SummaryWe are seeking a dynamic and driven leader to join our team as a Customer Service & Operations Manager. This role requires a strong leader to oversee customer service and operations processes.Key ResponsibilitiesLead & Develop the Customer Service Team – Oversee the contact centre team to ensure outstanding service and seamless...

  • Manager, HR Operations and Service Excellence

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Electronics Perú Full time

    Manager, HR Operations and Service ExcellenceApply remote type On-site locations Mercu 2, Kuala Lumpur, Malaysia posted on Posted Yesterday time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R101425Position SummaryThis role supports the SSC HR Head and team in driving key improvement initiatives, ensuring compliance with...

  • Customer Service Excellence Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kongsberg Maritime Full time

    Kongsberg Maritime is seeking a highly skilled Customer Service Excellence Specialist to join its Customer Services Operations Excellence team. In this role, you will play a pivotal part in ensuring customer satisfaction and optimizing the utilization of engineers.The position reports to the Operations Manager in Kongsberg Malaysia.*Key Responsibilities:*As...

  • Service Excellence Expert

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy (WMA) Full time

    Cultivating Exceptional Customer ExperiencesWealth Mastery Academy (WMA) is committed to delivering exceptional customer experiences through our team of skilled professionals. As a Customer Service Executive, you will play a vital role in creating a positive experience for our customers, ensuring their satisfaction, and fostering long-term...

  • Operational Excellence Manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fragomen Full time

    Fragomen is a global leader in immigration law and policy. We are seeking an Operational Excellence Manager to join our team in Malaysia.About the Role:This is a critical position that will drive operational excellence in establishing a Shared Services Operation in Malaysia. The Fragomen global business services team has a pivotal role in driving operational...

  • HR Service Excellence Leader

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Full time

    About the RoleIn this critical role as HR Service Excellence Leader, you will play a vital part in supporting the SSC HR Head and part leads in achieving key improvement initiatives required by HQ. Your responsibilities will include conducting payroll audit activities in compliance with HQ standards and driving operational efficiency through process...

  • Service Excellence Associate

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time

    About your role as Sales Assistance RepresentativeAs part of our Customer Service / Marketing Department, you will be responsible for delivering high-quality customer service.To assist clients in their needs and development, maintaining good relationships with existing and potential clients.Key qualifications:A non-degree holder or above in all disciplines;...

  • Service Excellence Professional

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy Full time

    Wealth Mastery Academy is seeking a results-oriented and customer-focused Customer Service Executive to drive customer satisfaction and loyalty.About the RoleThis is a unique opportunity for a seasoned professional to develop and implement effective customer service strategies, resulting in improved client satisfaction and loyalty.The Customer Service...

  • Logistics Excellence Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kuehne + Nagel AS Full time

    Job OverviewWe are seeking a skilled Logistics Excellence Manager to join our Operational Care Team.About the RoleThis position is responsible for delivering operational excellence through high-quality shipment services for import operations.You will work closely with internal and external stakeholders to achieve key objectives, including ensuring...

  • Manager, SSC HR Operations and Service Excellence

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Full time

    Manager, SSC HR Operations and Service ExcellenceAdd expected salary to your profile for insights.Support SSC HR Head and part leads in achieving the key improvement initiatives required by HQ. This includes conducting payroll audit activities in compliance with HQ standards.Drive operational efficiency by implementing process improvements and leveraging...

  • Logistics Excellence Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Kuehne + Nagel AS Full time

    About the RoleThis position is responsible for leading the Operational Care Team in delivering operational excellence in import services. The successful candidate will have strong leadership skills, knowledge of the market, and carrier relationships.Main ResponsibilitiesEnsuring high-quality shipments for import services through operational...

  • Head of Service Excellence

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TIME's group Full time

    Job DescriptionWe're seeking a highly experienced Customer Experience (CX) professional to lead our efforts in providing unparalleled service and support to our customers. As the Head of CX, you'll establish the vision for the CX function at TIME's group, driving strategic direction on our approach to customer experience and customer support across multiple...

  • Operational Excellence Manager

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time

    We are seeking an Operational Excellence Manager to join our team at FNZ. This role will involve providing operational excellence support to our Operational teams and ensuring alignment with our organizational goals.The successful candidate will have a strong background in operational excellence, with experience in financial services highly regarded. Key...

Service Excellence Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time

We are seeking an experienced Service Excellence professional to join our Customer Care team. As a leader, you will play a key role in delivering exceptional customer service and support to our clients.

About the Role

The successful candidate will have a proven track record in customer service and team management. They will be responsible for leading a team of customer service representatives and ensuring that they meet performance goals. This includes providing guidance, coaching, and support to ensure the team's success.

Key Responsibilities
  • Lead and supervise a team of customer service representatives
  • Provide guidance, coaching, and support to ensure the team meets performance goals
  • Communicate policies, updates, and changes from upper management to the team
  • Act as a point of contact for escalated customer issues that require higher-level intervention
Requirements
  • Candidate must possess at least Diploma/Degree
  • Minimum of 3 years of experience in Customer Service/Operations with at least 1 year of experience in a supervisory role
  • Fluency in English and Thai language (verbal and written) is a must