Regional Sales Operations Manager
2 days ago
**Job Overview**
BYD Malaysia is seeking a highly skilled Regional Aftersales Manager to oversee the service activities at our dealer locations. This role requires strong leadership and analytical skills to ensure that service operations adhere to company standards.
Main Responsibilities:
- Evaluate spare parts operations at dealerships to guarantee efficiency and compliance with our company's expectations.
- Supervise dealerships to deliver exceptional customer service experiences.
- Analyze Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) performance at dealerships.
- Assess dealership readiness in aftersales operations, including facility standards, manpower adequacy, and process compliance.
- Identify technical and non-technical training needs for dealership staff.
- Develop service marketing and promotional strategies at regional or dealership levels.
- Coordinate after-market activities and implement service campaigns.
- Create comprehensive business and strategic plans aligned with our company objectives.
- Prepare and submit regular reports based on on-site visit activities.
Qualifications:
- Bachelor's degree in Business Administration, Automotive Engineering, or related field.
- Strong background in After Sales with a proven track record in the OEM/IAM field.
- Profound understanding of dealership operations and service standards.
- Commercial and aftersales acumen with strong communication and presentation skills.
- Language Proficiency: Fluency in English, Bahasa Malaysia, and Mandarin due to business requirements.
- Self-motivation, influencing, and relationship-building skills.
- Proficient in MS Office and CRM software.
- Willingness to travel within the region.
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