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Customer Relationship Management Specialist

1 week ago

Shah Alam, Selangor, Malaysia Gas Malaysia Berhad Full time
Job Description

This role focuses on fostering strong relationships between our organization and customers through strategic events, effective communication, and valuable feedback.

The ideal candidate will have experience in event planning and coordination, as well as a proven track record of developing and implementing successful customer engagement strategies.

  • Key Responsibilities:
  • Coordinate and organize customer appreciation events to strengthen our bond with customers and stakeholders.
  • Select vendors and suppliers for event supplies, materials, venues, and programs.
  • Develop and plan communication materials and distribution schedules for emails, letters, and other correspondence.
  • Maintain promotional tools such as our website, brochures, corporate profile, and leaflets to enhance awareness and branding.
  • Share input on current events, sales, and marketing based on customer feedback.
  • Liaise with relevant authorities and service providers to ensure the implementation of our CRM strategy and plans.
  • Identify premium or preferred customers within our network and work with the Marketing and Sales Teams to conclude customer identification.
  • Monitor operating costs and improve event coordination targets to ensure meeting targets within allocated budgets.
  • Address customer issues and problems quickly and liaise with various key departments to ensure all issues are resolved.
  • Coordinating surveys to measure customer satisfaction levels and devising separate strategies and plans for customers.

Requirements:

  • Experience in the FMCG industry.
  • Masters or degree in International Business or Mass Communications or equivalent.
  • At least 5-7 years' experience in event planning or communication or corporate affairs.
  • Familiarity with software for creative design and communications.
  • Commitment to ethical conduct and leadership skills to provide business operational excellence.
  • Knowledge in customer relationship management, public relations, and communication.
  • Excellent decision-making skills and good judgment.
  • Good command of oral and written English.
  • Proficient with computer application software (MS Office, dbase, etc.).