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Customer Service Team Leader for Southeast Asia
1 week ago
As a Customer Service Team Leader for Zeal Holdings, you will be responsible for leading and supervising a team of customer service representatives in the Southeast Asian market.
The ideal candidate will have at least 3 years of experience in Customer Service/Operations with at least 1 year of experience in a supervisory role. Proficiency in Microsoft Office (Word, Excel, PowerPoint) is also a must.
You will work closely with the Assistant Manager to ensure the team meets performance goals and adheres to company policies and guidelines. Additionally, you will provide ongoing coaching and training to enhance the skills of team members and handle escalated customer issues and complex problem-solving.
In this role, you will serve as a communication link between the Assistant Manager and the customer service team, coordinate with other departments to ensure timely resolution of complex problems, and implement strategies to address customer concerns and improve the overall customer experience.
