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Customer Service Admin

3 months ago

Kampong Baharu Balakong, Selangor, Malaysia SuperSave Full time

JOB RESPONSIBILITIES

  • Oversee and manage day-to-day operations of fulfilment process, ensure all the orders fulfill on-time
  • Reply and Response to Customer Chat Enquiries
  • Solve and Provide Recommendation for all the Chat Enquiries including Order Issue, Product Recommendation and etc.
  • Responsible of Store Rating, Ensure all the Low Rating being attended and solved.
5.. Manage customer inquiries and customer service.

  • Liaise with stakeholders or other department about the latest promotion and timely update to customer.
  • Liaise with all the Affiliate Creators at the Marketplaces (tiktok/shopee)
  • Any other duties as assigned by the management

JOB REQUIREMENT (SKILLS)

  • Passionate about Customer Service and Patient in handling Customer Enquires.
  • Excellent communication and interpersonal skills to collaborate effectively with customers and other team members
  • Attention to detail and strong organizational skills to manage multiple tasks.
  • Able to work under fast paced working environment
  • Strong Communication Skill

JOB REQUIREMENT (BEHAVIOURALS)

  • Ability to adapt to a fast-changing environment.
  • Proactively seek solutions until issues are resolved.
  • Able to work independently with minimum supervision.
  • Self-motivated and a good team player.
  • Able to handle stress especially dealing with customer
  • Mon-Fri, 8 Hours in Office. Need to Support 1 day alternate week night chat

QUALIFICATION

  • Must Possess at least SPM
  • Fresh graduate is welcome to apply.

Job Types:
Full-time, Fresh graduate

Salary:
RM1, RM2,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday