Group Leader, Call Center

**About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **In this Role, you’ll get...

**About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **Introduction **In this Role,...

**About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **In this Role, you’ll get...

_Position - Call Center _**Team Leader (Digital Banking) - Mandarin Speakers**_ - Working Location - CP Tower Section 16, Phileo Damansara, Petaling Jaya_ - Working hours - 24-7 rotation shifts._ - **Job Requirement**:_ - _Possess a Diploma or Degree in related fields._ - _Minimum 2 years of experience as Team Leader in a contact centre environment._ -...

**Responsibilities**: - Attend to and answer inquiries from customers by clarifying desired information researching locating, and providing the desired information. - Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems. - Provide customers...

**Requirements** - **Must have** at least 2 years’ experience in **Contact Centre**: - Previous auditing experience an added advantage - **Mandarin Speaker** are welcome - Above average skill handling MS office - Minimum **Diploma** holder - Quality call auditing with the implementation of corrective action programs - Product or industry-specific...

**Requirements** - High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated. - Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus. - Proven experience as call center manager or similar position. - Experience in customer service is required. - Knowledge of performance evaluation and customer...

**About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **In this Role, you’ll get...

**Requirements** - Good communication in Malay & English - Mandarin speaker are welcome - Excellent telephone etiquette (professional, confident and patient) **Additional advantage**: - PCEIA [Pre Contract Examination for Insurance Agents] - PCIL [Pre Contract Examination for Life Insurance Agents and Investment-Linked Life Insurance...

**Job Number** 24104227 **Job Category** Reservations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Oversees daily call center operations to ensure that guests...

Job Brief A Call Center Team Leader plays a pivotal role in overseeing and managing a team of call center agents, ensuring smooth operations and exceptional customer service. Their job brief includes: - Supervising and leading a team of call center agents to meet performance targets. - Monitoring call center processes to enhance customer satisfaction and...

**Requirements** - Good communication in Malay & English - Mandarin speaker are welcome - Excellent telephone etiquette (professional, confident and patient) **Additional advantage**: - PCEIA [Pre Contract Examination for Insurance Agents] - PCIL [Pre Contract Examination for Life Insurance Agents and Investment-Linked Life Insurance...

**Requirements** - **Must have** at least 1 years’ experience in **QA - Contact Centre**: - Must able to communicate in **English fluently**: - Above average skill handling MS office - Must possessed at least Diploma and above - Solid experience in effective usage of data analysis tools and statistical analysis **Responsibility** - Provided regular...

**Position: Telemarketer-Insurance Call Center.**: - **Salary: RM 2000-2500.**: **Introduction** An insurance company in Kuala Lumpur is looking to hire Telemarketers at their Call Center. The primary purpose is responsible for customer service inquiries that have been received from external customers. **Job role and responsibilities** As Telemarketer,...

**Position: Telemarketer-Insurance Call Center.**: - **Salary: RM 2000-2500.**: **Introduction** An insurance company in KL is looking to hire Telemarketers at their Call Center. The primary purpose is responsible for customer service inquiries that have been received from external customers. **Job role and responsibilities** As Telemarketer, your role is...

**Position: Telemarketer-Insurance Call Center.**: - **Salary: RM 2000-2800.**: **Introduction** A long established insurance company in KL is looking to hire Telemarketers at their Call Center. The primary purpose is responsible for customer service inquiries that have been received from external customers. **Job role and responsibilities** As...

**Requirements** - Have experience in a leadership capacity in a contact center. - Have experience in telesales/telemarketing or any sales position. - Excellent written and verbal communication skills in Cantonese, Mandarin and English - Excellent leadership and interpersonal skills. - Good decision-making and problem-solving skills. **Responsibility** - To...

As the Call Center Operations Manager, you will be responsible for overseeing the daily operations of our call center, ensuring smooth and efficient performance. You will manage a team of call center agents, monitor performance metrics, and implement strategies to improve customer service and productivity. **Responsibilities**: - Manage day-to-day...

**Requirements** - **Must have** at least 2 years’ experience in **Contact Centre**: - Previous auditing experience an added advantage - Must able to communicate in **Mandarin & English fluently**: - Above average skill handling MS office - Must possessed at least Diploma and above - Quality call auditing with the implementation of corrective action...

**_The company:_** **_ Our client is a subsidiary of a largest branch network of any foreign bank operating in Malaysia. We are seeking passionate, dynamic, self-motivated individuals who are driven towards achieving performance excellence. As a leading bank in Asia-Pacific, we offer challenging opportunities to meet your career aspirations._** Job...