F&b Operation Assistant Manager

3 weeks ago


Petaling Jaya, Malaysia UNIQBE BAKERY SDN BHD Full time

**Responsibilities**:

- Oversee the daily operation, ensures the quality and standard of each outlets meet the expectations of the customers.
- Responsible for hire, train, and mentor outlet supervisors and their teams
- Manpower planning and scheduling of work for outlet staff
- Able to lead, develop, motivate and manage all outlet staff
- Plan and work towards achieving budgets and maximize profits set by the management
- To provide the sales analysis and prepare necessary proposal on the group sales/financial/KPI results
- Establish, implement, and review company SOPs periodically.
- Work with internal QA to ensures all outlets comply with health, food safety, hygiene and sanitation standards according to statutory guidelines. This also include following the best practices for food handling and cleanliness.
- Measure customer satisfaction, handle customer feedback or complaints, and service recovery.
- Work closely and constantly communicate effectively with all relevant departments in HQ and other outlets for any matters in relation to the smooth running of the outlet operations

**Job Requirements**:

- Minimum Diploma/Degree in Hotel Management or in any related field of studies that relates to the F&B sector;
- Min 5 years of working experience of progressive experience in the retail F&B industry
- Excellent organizational and planning skills to execute sales campaigns with attention to detail.
- Strong leadership skills and effective communication.
- Possess strong analytical, quick thinking and problem-solving skills.
- Excellent communication skills to interact with outlet managers, supervisors and all relevant stakeholders effectively.
- Independent and able to work under minimum supervision.
- Able to travel to all stores frequently & savvy with technology

**Salary**: RM4,500.00 - RM5,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- F&B Management: 5 years (required)

Willingness to travel:

- 75% (required)

Expected Start Date: 09/11/2023


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