L2, Managed Services/service Desk

This role provides the second-level contact and conveys resolutions or facilitates resolutions to end-user and customer issues, and properly escalates unresolved queries to the next level of support where necessary. The Tier 2 Service Desk Analyst will be cross-trained on all aspects of delivery on technology solutions. The Role **Job...

Isentia is Asia Pacific’s leading media intelligence and insights company providing services to the world’s biggest brands and organisations. Powered by cutting-edge technology and a team of world-class experts, our mission is to help businesses leap forward where only genuine insight can take them. At Isentia, we are passionate about bringing the right...

We are looking for a dynamic, energetic individual who would be able to work in an IT Service Desk environment within our Managed Services Department. Within the department, you will be working closely with 3 functional individual/ team (Resolver Group) which are the Service Desk Analyst (Level 1), Service Desk Onsite Engineer (Level 2), 3rd Party/Vendor...

The successful candidate will have a proven track record of managing high-performing service desk teams in a fast-paced environment.You will be responsible for overseeing day-to-day service desk operations, including timely resolution of incidents, service requests, and escalations.Key Qualifications:Bachelor's degree in Computer Science, Information...

We are seeking a proactive and experienced IT Service Desk Team Manager to lead and manage our IT Service Desk team. The ideal candidate will be responsible for ensuring high-quality service delivery, efficient incident and request management, and continuous improvement of service desk operations. This role demands strong leadership, customer service...

Are you a seasoned IT professional with a passion for service excellence? We are seeking a dynamic and experienced individual to join our team as the IT Service Manager. In this pivotal role, you will be the driving force behind the seamless delivery of IT services, ensuring optimal performance, user satisfaction, and efficient incident resolution across...

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

**Job Description Summary**: Serve customers by performing higher level troubleshooting, providing resolution where L1 either does not have the technical capability or where the issues are more complex and time consuming. **Role Summary**: **Serve customers by performing higher level troubleshooting, providing resolution where L1** **either does not have...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

We are seeking an experienced Service Desk Support Specialist to join our team at the Regional Hub / Shared Services Centre in Kuala Lumpur. In this role, you will provide first-level technical support to end-users and ensure the smooth operation of IT services.About The RoleThis position involves troubleshooting hardware and software issues, managing...

We are seeking a seasoned IT professional to lead our IT Service Desk team. As the ideal candidate, you will be responsible for driving high-quality service delivery, efficient incident and request management, and continuous improvement of service desk operations.This role demands strong leadership, customer service orientation, and technical knowledge to...

**A Leading European Company Providing Hydraulic Solutions for Trucks (Kuala Lumpur)** The role reports to the CIO and is responsible for leading the Global Service Desk. The team size will initially be 4-5 by year’s end. Pay: From RM15,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - leading a global...

**Position Overview**: **Key Responsibilities**: - Provides front-line, supervision to a Service Desk team. - Within defined operational guidelines, completes technical and administrative tasks. - Ensures compliance with established Service Desk and company standards, policies and procedures. - Assigns tasks and verifies accuracy of work, establishes...

1. Level G, TM Cyberjaya Complex, Lingkaran Teknokrat Cyber 4, 63000 Cyberjaya, Selangor; OR 2. TM Annex 2/TMCC Jalan Pantai Baharu 50672 Kuala Lumpur 9.00am - 10.30pm (10.5 hours per day); 4 days a week 1. Responsible to execute, monitor and ensure all users’ tickets are received, recorded, 1st level troubleshooting and or channel to respective support...

Service Desk Analyst RoleWe are looking for a skilled Service Desk Analyst for IT Infrastructure to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to users, troubleshooting issues, and ensuring seamless service delivery.Your Key Responsibilities:Provide timely and effective technical support to users via...

Job Description: - The Service Desk provides a single point of contact for all IT related problem and enquiries. - Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End to End Tier 1 Incident Management support for all Prudential infrastructure related problem...

About the Role:The GSOC Manager will play a critical role in ensuring the success of the Global Service Operations Center. This includes overseeing the day-to-day operations, managing a team of GSOC analysts, and collaborating with other regional managers and directors.Responsibilities:Team Oversight: Supervise and motivate the GSOC analyst team to ensure...

 Our TeamWe're a dynamic and forward-thinking team at OneConnect Financial Technology, passionate about driving innovation and excellence in the fintech industry. Job DescriptionMain Responsibilities:Manage incidents and service requests to ensure timely and effective resolution.Collaborate with cross-functional teams to identify and address problems...

The RoleWe are seeking an IT Service Desk Professional to play a key role in providing first-level technical support to end-users and ensuring the smooth operation of IT services. This involves troubleshooting hardware and software issues, managing service requests, and escalating complex problems to higher-level support teams.Your Key...

Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. - Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and...