Agent, HR Services Asia Pacific
7 months ago
Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
Why this role?
In KONE to support the business performance excellence, KONE Shared Services has joined forces with finance operations to form the new KONE Business Services (KBS), a one stop shop for all business services. KBS will help in driving better efficiency, improving data quality and providing seamless end to end process expertise. KBS will actively partner with the business lines and functions to provide end to end process governance, work toward joint targets with business. We execute transactions that are part of KONE Operations or Financial processes. Ensuring process compliance and controls are applied to each transaction.
The KBS Agent, HR Services Asia Pacific reports to a KBS Manager and he / she is responsible for the correct and high-quality execution of transactions belonging to any process being part of the KBS scope (i.e.HR processes except payroll). The role of Processing Agent is typical for a Business Service Centre. The main focus in this role is that you will support all end to end HR Processes. You are the first face of HR that our internal customers come to for troubleshooting and questioning - in other words, you are a big deal for the Human Resources Department.
What will you be doing?
- Secures that every request is being logged and maintained into a case management tool to track volumes, Service Level Agreements (SLA’s)
- Works per guidelines and instructions to meet set SLAs and quality targets.
- Maintain reminders and notifications to the Center of Expertise Unit HR, Employees or Managers as specified in the working instructions - strong follow-up practice is important.
- Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
- Executes quality checks at various stages of the process keeps the quality statistics reporting up to date - you’re helping everything stay streamlined for a more efficient work flow.
- Other projects/tasks as allocated by Process Manager/Team Leader, such as supporting local administration and maintaining employee files and information, as well as participation in team meetings, process analysis and improvement actions.
- Process scope includes following HR processes areas: master data and reporting, recruitment, onboarding, talent management, reward and recognition, learning and development.
Are you the one?
- Excellent in communication.
- Education Associates Degree; preferably in Human Resources or Business Administration Experience.
- Excellent verbal and written communication skills, including active listening to input of others and summarizing information to ensure they have been understood.
- Exposure and knowledge in various HR processes for the following areas of expertise is an advantage: master data and reporting, recruitment, talent management, reward and recognition, learning and development. Previous work experience within HR administration activities in general will serve to be beneficial.
- Understanding labor and social law requirements is an asset.
- Genuine interest to grow and develop further in HR Excellent computer proficiency (e.g. MS Office - Word, Excel and Outlook) and HRIS (Workday experience a plus) - being tech-savvy is a major plus in this role.
- Experience in working in a shared service center or call center is an advantage.
- Must be able to work in a fast paced (but fun) environment. Maintaining a positive attitude and provide exemplary customer service is essential - a positive experience for the customer results in a positive experience for all
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, BUT ALSO be able to work in a team - we all have each other’s backs.
- Empathy and a true service mindset to ensure a great employee experience for service delivery.
What do we offer?
- Career progression and opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- You are surrounded by fun colleagues and a lively working environment within Shared Services team and KONE Front Line. The best part is all leaders are great and open-minded.
LI-LJ1
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek
-
Agent, HR Services Asia Pacific
6 months ago
Petaling Jaya, Malaysia Kone Full timeDid you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. Why this role? In KONE to support the business performance excellence, KONE...
-
People and Communications Services Agent
6 months ago
Petaling Jaya, Malaysia Kone Full timeDid you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. Why this role? In KONE to support business performance excellence, KONE...
-
Agent HR Services Asia Pacific
6 months ago
Petaling Jaya, Malaysia KONE Elevator (M) Sdn Bhd Full timeMission, vision & strategy: We have improved the flow of urban life for over 100 years. Our history has taught us the importance of renewing ourselves through innovation and transforming our business according to the changing environment. We measure our progress toward our vision with strategic targets Our aim is to: - have the most loyal customers, - be a...
-
Buyer (Thai Speaker)
7 months ago
Petaling Jaya, Malaysia DHL Asia Pacific Shared Services Sdn Bhd Full timeDHL Asia Pacific Shared Services is an ACCA, CPA and CIMA approved employer with incredible career opportunities in the field of Finance. We currently serve Finance, HR, BPO, RPA and Network Operations activities for DHL in over 152 countries across the globe and employ 1250 professionals from 17 different nationalities who speak 14 different languages. This...
-
People and Communications Services Agent
7 months ago
Petaling Jaya, Malaysia Kone Full timeDid you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. Why this role? In KONE to support business performance excellence, KONE...
-
Asia Pacific Tax Director
6 months ago
Petaling Jaya, Malaysia Kimberly-Clark Full time**Asia Pacific Tax Director** **What You’ll Do (Role Purpose)** You will provide leadership on all tax matters within the Asia Pacific region. Reporting to the Senior Director of International Tax, you’ll be responsible for the overall management of Kimberly-Clark’s tax profile in Asia, managing one direct report, and overseeing a shared service team...
-
Facilities Supervisor
7 months ago
Subang Jaya, Malaysia Asia Pacific Schools Full time**Description** The Asia Pacific Schools, in partnership with The International Schools Partnership (ISP), equips students for local and global success by delivering **Amazing Learning** and offers both the international and Malaysian National curricula in the Klang Valley, Malaysia. The Asia Pacific Schools promotes equality and is an equal opportunity...
-
Admissions Executive
6 months ago
Subang Jaya, Malaysia Asia Pacific Schools Full time**Description** Asia Pacific Schools, in partnership with the International Schools Partnership (ISP), equips students for local and global success by delivering **Amazing Learning **and cultivating **#SkillsForLife**.** **We offer both the international and Malaysian National curricula in the Klang Valley, Malaysia. Asia Pacific International School (APIS)...
-
HR Controller
6 months ago
Petaling Jaya, Malaysia L'Oreal Full time**Who we are?** Change is the DNA of L'Oréal; we are constantly leading the beauty industry to go beyond. In 1909, we began as a small store selling hair dye. Today, we have a portfolio of 36 international brands and a global presence in 150 countries. At L'Oréal, there are 6 Zone Business Services Centers supporting the Group. Our L’Oréal Global...
-
Marketing Executive
6 months ago
Subang Jaya, Malaysia Asia Pacific Schools Full time**Description** Asia Pacific Schools is one of the most renowned campuses in the Klang Valley, serving about 1,700 children across the International Curriculum and Malaysian National Curriculum. Our approach to children’s education and growth encompasses academic rigour, pastoral care, and genuine relationships, with appropriate tools and technology...
-
[best] HR Controlling Analyst
6 months ago
Petaling Jaya, Malaysia L'Oreal Full time**Who we are?** Change is the DNA of L'Oréal; we are constantly leading the beauty industry to go beyond. In 1909, we began as a small store selling hair dye. Today, we have a portfolio of 36 international brands and a global presence in 150 countries. At L'Oréal, there are 6 Zone Business Services Centers supporting the Group. Our L’Oréal Global...
-
IT Executive
6 months ago
Subang Jaya, Malaysia Asia Pacific Schools Full time**Description** (Vacancy : IT Executive) The Asia Pacific Schools, in partnership with The International Schools Partnership (ISP), equips students for local and global success by delivering **Amazing Learning** and offers both the international and Malaysian National curricula in the Klang Valley, Malaysia. The Asia Pacific Schools promotes equality and...
-
Continuous Improvement Manager
7 months ago
Petaling Jaya, Malaysia FrieslandCampina Service Centre Asia Pacific Sdn Bhd Full timeWho Are We For thousands of people every day, FrieslandCampina is more than just a dairy company. Our purpose is nourishing by nature. We make a real difference to the lives of farmers and millions of consumers worldwide. FrieslandCampina has grown into one of the largest dairy companies in the world, with famous brands such as Dutch Lady and Friso in...
-
Communication Assistant Manager
6 months ago
Subang Jaya, Malaysia Knauf Asia Pacific Full time**Summary** The Communication Assistant Manager / Manager will be responsible for the Regional-level internal and external communication management for Knauf Gypsum Asia Pacific (APAC). As part of a high calibre APAC communication team, within the APAC Human Resources Function, collaborating with Group Communication and a network of local country...
-
Strategic Planning Manager, Sys Asia Pacific
6 months ago
Subang Jaya, Malaysia Emerson Full time**In this role, your responsibilities will be**: Develop and maintain reports or databases for market intelligence on market growth, business trends, or competitive information to support Emerson specific business unit and planning processes. Work closely with Vice Presidents of Business Unit and take lead in developing key messages and materials for...
-
HR Officer
6 months ago
Petaling Jaya, Malaysia Bosch Group Full time**Company Description** At Bosch, we develop, examine and enhance new systems, components and technologies. Our aim is simple - improving lives. Some 70,000 researchers and developers work for that at Bosch: at 120 locations worldwide, in a single network. In 2018 the Bosch Group had 410,000 associates worldwide and achieved 78 billion euros in sales. Robert...
-
Guest Service Agent
8 months ago
Petaling Jaya, Malaysia Hilton Full timeGuest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...
-
HR Business Partner Manager
6 months ago
Petaling Jaya, Malaysia Schindler Full time**Jardine Schindler stands for mobility. Mobility needs experts.** **Join our team in Petaling Jaya.**: Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators, and related services. Schindler mobility solutions move one billion people every day all over the world. Behind the company's success are over 60,000...
-
Executive Assistant
7 months ago
Subang Jaya, Malaysia Asia Pacific Schools Full time**Description** **JOB DESCRIPTION** Job title: Executive Assistant Reporting to: Executive Principal (Campus Principal) Purpose of Role - Post holder will be responsible for the efficient running of the Principal’s office, providing excellent administrative support and highly confidential support services. ISP Principles **Begin with our children and...
-
Resource Executive
6 months ago
Petaling Jaya, Malaysia Siemens Energy Full time**A Snapshot of Your Day**: We currently have an exciting position for a motivated individual to join our Resource Management team in our office in CP Tower supporting the Asia Pacific Resource Planning and Management Team. The responsibility of this position applies to coordinating supplies within Asia Pacific region to ensure outages are properly and...