L&t Central Services Specialist

5 months ago

Selangor, Malaysia Novartis Full time

**Summary**:

- To handle and coordinate all administrative P&O Services processes, principles and guidelines for a small client group

**About the Role**:
**Key Responsibilities**:

- Learning and Talent Central Administrator in Novartis Learning and Talent related systems
- Perform and deliver high quality GxP and Non GxP training activities in Novartis Learning Management System (UP4Growth)
- Ensure compliance to Novartis internal quality standards, relevant regulatory requirements and service level agreement (SLA)
- Ensure the SNOW tickets are kept in ‘On Hold’ status only in case of external dependency (e.g., IT, vendor, requestor etc.) and all the tickets are closed within defined SLA
- Ensure the SNOW case is tagged to right HR service, GxP Impact Flag, GxP Criticality and the Impact & Urgency Flags are appropriately marked wherever applicable
- Support in release/new system features and contribute to testing as needed
- Support in service quality, process improvements projects, deviation triage, investigations and in CAPA implementation as needed
- Raise Incidents with Tier 3 team after first level analysis and discussions with respective team leads wherever required and ensure resolution within agreed timeline/SLAs
- Stay apprised with the information on the major on-going incidents, escalations, issues and develop an understanding of recurring incidents and problem tickets
- Ensure the feedback provided based on the CSAT outcome and quality audits on ticket handling and resolution provided are acted upon
- Ensure timely completions of mandatory trainings and adherence to compliance policy
- Support in knowledge and capability building within the team
- Ensure all time readiness for customer and internal audits and support customers during audits and inspections by providing requested training documents
- Work efficiently with Stakeholders globally and collaborate with internal teams
- Coordinate learning programs and curricula, understand and document processes and effectively use Learning Management Systems and related tools
- Drive strong customer-centric approach, successful execution of all key learning processes, adherence to agreed timelines, and quality as per customer requirements for all individual portfolios/programs
- Manage communications with business/HR partners, participants, managers and facilitators throughout the process, including use of internal social media
- Monitor and report on registration and completion status and take appropriate action. Respond to queries and manage issues relating to the learning programs and Learning Management Systems

**Essential Requirements**:

- Graduate/Postgraduate in Pharmacy/Life Sciences/Engineering/Arts/MBA/HR or equivalent from reputed institute
- Able to communicate in English and Japanese (both in speaking and in writing to support the respective end market)
- Previous experience in cooperating with stakeholders in Japanese
- Demonstrated ability to work in cross functional teams in an international environment
- Passion for learning - Learning Agility
- Excellent written and verbal communication skills
- Solid organizational skills including attention to details and multitasking skills

**Why Novartis**:
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us-
- **Join our Novartis Network**:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Division

People & Organization

Business Unit

CTS

Location

Malaysia

Site

Selangor

Company / Legal Entity

MY01 (FCRS = MY001) Novartis Corporation (Malaysia) Sdn. Bhd. (19710100054)

Functional Area

Human Resources

Job Type

Full time

Employment Type

Regular

Shift Work

No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

  • P2p & T&e Specialist

    5 months ago

    Selangor, Malaysia Novartis Full time

    **Summary**: To provide expert advice to superiors for a sub-area within FSC and related key activities. To ensure compliance with external and internal accounting reporting requirements in a timely and accurate manner. **About the Role**: **Major accountabilities**: - Work with direct managers to support financial activities, decision making and general...

  • P2p & T&e Specialist (Arabic Speaker)

    5 months ago

    Selangor, Malaysia Novartis Full time

    **Summary**: To provide expert advice to superiors for a sub-area within FSC and related key activities. To ensure compliance with external and internal accounting reporting requirements in a timely and accurate manner. **About the Role**: **Major accountabilities**: - Work with direct managers to support financial activities, decision making and general...

  • P2p & T&e Specialist

    5 months ago

    Selangor, Malaysia Novartis Full time

    **Summary**: The number of countries (17) supported by FRA Operations Team that delivers financial reporting and accounting services, financial compliance and process expertise in the areas of Source to Pay including Travel and Expense. **About the Role**: **Major accountabilities**: - The P2P COE Expert reviews, reconciles and executes P2P and T&E...

  • Product Data Excellence Specialist, Bsp

    7 months ago

    Selangor, Malaysia Brenntag Full time

    **PRODUCT DATA EXCELLENCE SPECIALIST, BSP**: Our team in **Singapore** currently has an opening for a **Product Data Excellence Specialist, BSP** **YOUR ROLE & RESPONSIBILITIES**: Our team in APAC currently has an opening for a Global Product Hierarchy (GPH) Maintainer in Data Excellence BSP to contribute and verify information during Global Product...

  • P2p & T&e Business Partner (Japanese Speaker)

    5 months ago

    Selangor, Malaysia Novartis Full time

    **Summary**: To support the business within country(s) to ensure seamless P2P and T&E operational services, provide P2P and T&E related strategic consultancy to key stakeholders and connecting between different functions and departments to ensure early resolution of critical issues and queries/ or process changes. **About the Role**: **Major...

  • Key Account Specialist

    5 months ago

    Selangor, Malaysia Bausch + Lomb Full time

    **Bausch + Lomb Corporation, (NYSE/TSX**: BLCO), is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world from the moment of birth through every phase of life. Our mission is simple yet powerful: Helping you see better to live better. The company is one of the best-known and most respected healthcare brands...

  • Risk Operations Specialist

    5 months ago

    Selangor, Malaysia Teleperformance Malaysia Sdn Bhd Full time

    Job Details - Company: Teleperformance Malaysia - Job Title: Risk Operations Specialist - English/Bahasa Malay - TP Code:JS-T001-T-ROS-EN-005 - Location: Petaling Jaya, Selangor - Shift: 5 working days (Rotational 9 hours shift) **Job Highlights** - Work Life Balance Environment - Young, energetic, and supportive team! - Diversified and inclusive culture -...

  • Junior Analyst, Accounts Payable

    5 months ago

    Selangor, Malaysia Evonik Full time

    What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs,...

  • Junior Analyst, Accounts Payable

    5 months ago

    Selangor, Malaysia Evonik Full time

    What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs,...

  • Customer Service Specialist

    5 months ago

    Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

  • Key Account Executive

    5 months ago

    Selangor, Malaysia Novartis Full time

    **Summary**: 4! The 4 essential elements that shape our culture: Inspired. Curious. Unbossed. Integrity. Our mission is to discover new ways to improve and extend peoples’ lives. Your passion to build, execute business plans to meet the sales goals, develop effective professional business relationships with Healthcare Professionals will help the world...

  • Customer Service Specialist

    5 months ago

    Kuala Selangor, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Service Mandarin Must be fluent in speaking both Mandarin and English - Target :ASAP, July Salry: RM3000 to 3300 (Basic depending on the experience) + 300 RM Language allowance...

  • Customer Service Specialist- Mandarin +eng

    5 months ago

    Kuala Selangor, Malaysia Gratitude Inc. Full time

    **Role**:Associate/Senior Associate -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Customer Relations Customer Service Mandarin english Customer Management Must be fluent in speaking both Mandarin...

  • Customer Service Specialist- Mandarin +eng

    5 months ago

    Kuala Selangor, Malaysia MyGlit Full time

    **Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Customer Relations Customer Service Mandarin english Customer Management Must be fluent in speaking both...

  • Customer Service Specialist

    5 months ago

    Kuala Selangor, Malaysia Gratitude India Full time

    **Job Title: Customer Success Specialist (English + Mandarin)** **Target: ASAP, July** **Salary: RM3000 to RM3300 (Basic, depending on experience) + RM300 Language Allowance** **Location: Kelana Centre Point, Selangor** Are you a highly motivated individual with a strong command of English and Mandarin languages? Do you thrive in a customer-oriented...

  • Customer Service Specialist

    5 months ago

    Kuala Selangor, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Day Shift (Permanent) **Industry**:Telecom / ISP **Process**:Voice **Functional Area**:Any Other **Work Mode**:NA Key Skills: Customer Service Must be fluent in speaking both Mandarin and English - Target :ASAP, July Salry: RM3000 to 3300 (Basic depending on the experience) + 300 RM Language allowance HC : 3 Customer...

  • Customer Service Specialist English+ Mandarin

    5 months ago

    Kuala Selangor, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Day Shift (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Relations Customer Service Customer Management Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records...

  • CS&L Management Trainee

    5 months ago

    Selangor, Malaysia Colgate-Palmolive Company Full time

    No Relocation Assistance Offered # 160790 - Selangor, Selangor, MalaysiaWho We Are Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and...

  • Sales Executive

    5 months ago

    Selangor, Malaysia Bausch + Lomb Full time

    Account Executive OBJECTIVES/ PURPOSE OF JOB The incumbent is responsible for achieving the annual sales objectives of the designated customer base by using WCSC (World Class Sales Calls) 6 steps standards. KEY ACTIVITIES/ RESPONSIBILITIES - Understand customer's profile and classification in your designated area to develop call planning daily...

  • Customer Service

    5 months ago

    Selangor, Malaysia SummitNext Technologies Sdn Bhd Full time

    **We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...