L&t Central Services Specialist

2 weeks ago

Selangor, Malaysia Novartis Full time

**Summary**:

- To handle and coordinate all administrative P&O Services processes, principles and guidelines for a small client group

**About the Role**:
**Key Responsibilities**:

- Learning and Talent Central Administrator in Novartis Learning and Talent related systems
- Perform and deliver high quality GxP and Non GxP training activities in Novartis Learning Management System (UP4Growth)
- Ensure compliance to Novartis internal quality standards, relevant regulatory requirements and service level agreement (SLA)
- Ensure the SNOW tickets are kept in ‘On Hold’ status only in case of external dependency (e.g., IT, vendor, requestor etc.) and all the tickets are closed within defined SLA
- Ensure the SNOW case is tagged to right HR service, GxP Impact Flag, GxP Criticality and the Impact & Urgency Flags are appropriately marked wherever applicable
- Support in release/new system features and contribute to testing as needed
- Support in service quality, process improvements projects, deviation triage, investigations and in CAPA implementation as needed
- Raise Incidents with Tier 3 team after first level analysis and discussions with respective team leads wherever required and ensure resolution within agreed timeline/SLAs
- Stay apprised with the information on the major on-going incidents, escalations, issues and develop an understanding of recurring incidents and problem tickets
- Ensure the feedback provided based on the CSAT outcome and quality audits on ticket handling and resolution provided are acted upon
- Ensure timely completions of mandatory trainings and adherence to compliance policy
- Support in knowledge and capability building within the team
- Ensure all time readiness for customer and internal audits and support customers during audits and inspections by providing requested training documents
- Work efficiently with Stakeholders globally and collaborate with internal teams
- Coordinate learning programs and curricula, understand and document processes and effectively use Learning Management Systems and related tools
- Drive strong customer-centric approach, successful execution of all key learning processes, adherence to agreed timelines, and quality as per customer requirements for all individual portfolios/programs
- Manage communications with business/HR partners, participants, managers and facilitators throughout the process, including use of internal social media
- Monitor and report on registration and completion status and take appropriate action. Respond to queries and manage issues relating to the learning programs and Learning Management Systems

**Essential Requirements**:

- Graduate/Postgraduate in Pharmacy/Life Sciences/Engineering/Arts/MBA/HR or equivalent from reputed institute
- Able to communicate in English and Japanese (both in speaking and in writing to support the respective end market)
- Previous experience in cooperating with stakeholders in Japanese
- Demonstrated ability to work in cross functional teams in an international environment
- Passion for learning - Learning Agility
- Excellent written and verbal communication skills
- Solid organizational skills including attention to details and multitasking skills

**Why Novartis**:
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us-
- **Join our Novartis Network**:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Division

People & Organization

Business Unit

CTS

Location

Malaysia

Site

Selangor

Company / Legal Entity

MY01 (FCRS = MY001) Novartis Corporation (Malaysia) Sdn. Bhd. (19710100054)

Functional Area

Human Resources

Job Type

Full time

Employment Type

Regular

Shift Work

No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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