CRM Executive

6 months ago


Puchong, Malaysia Synergy XYZ Marketing Sdn Bhd Full time

Below are the job description for this position:

- **Client Servicing**_
- Coordinate and collect client brief from servicing / strategist team (Digital Marketing Specialist / Media Strategist / Content Strategist).
- Provide contest daily monitoring and weekly contest update on participant rate to client.
- Accommodate client expectation and fulfil ad-hoc inquiry.
- **Management of Database**:_
- Increase Database
- Update Customer Data
- Analysis & Reporting of Customer Data
- Consultation of Reporting
- **Brand Monitoring**_
- Manage social media community activities by capturing and analysing the appropriate social data / metrics, insights and best practice.
- Proposing new social data and metrics that are useful to the client and team.
- **Prepare Project Proposal**_
- Propose contest prizes according to client budget.
- Propose contest ideation by understanding current contest trend, target audience, best platform and suggest platform’s unique features to run the contest.
- Propose contest mechanic that is easy to understand by the target audience.
- Determine contest report metric and insights the client want to collect throughout the contest.
- **Project Planning**_
- Prepare contest terms and condition, SOP and FAQ.
- Prepare contest management SOP and workflow.
- Prepare SOP for prizes handling.
- Prepare contest crisis management.
- Prepare SOP on handling participants database.
- **Contest Management (Pre, Execution and Post)**_
- Live contest management.
- Daily contest result monitoring and manage potential crisis might arise during the contest.
- Reply contest PM according to FAQ.
- **Customer Service**_
- Attend customer enquiry before/after purchase
- Attend & resolve customer complaint
- Provide excellent customer experience journey
- **Marketing Activities**_
- Identify competitors and latest marketing activities happening in the market.
- Analyse, plan, and strategize CRM strategies according to different objectives. (E.g: Contest, promotion, survey & referral program)
- **Reporting**_
- Prepare contest reporting (contest outcome, participants details and etc.).
- Meeting and report presentation with client.

**Job Requirements**:

- Minimum 1 to 3 years’ experience in digital media, social media marketing or equivalent.
- Demonstrate social networking experience and social analytics tools knowledge.
- Knowledge of current social media trends.
- Knowledge of online marketing and good understanding of major marketing channels.
- Experiences various social media platforms, social media respective participants and how they can be deployed (Facebook, YouTube, Twitter, Flickr etc.).

**Job Types**: Full-time, Permanent

**Salary**: RM1,638.62 - RM4,936.89 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Ability to Commute:

- Puchong (preferred)

Ability to Relocate:

- Puchong: Relocate before starting work (preferred)



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