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Guest Experience Officer
3 weeks ago
**Location: Marina Square/Suntec**:
- **Singapore leading edutainment provider of unique & bonding interactive indoor play experiences**:
- **Marina Square, Downtown East, Kallang Wave Mall, and Suntec City Mall are among the company's locations.**:
- **5 work days | Rotational shifts including public holidays and weekends.**
**Responsibilities**
- Be customer centric with internal and external guests via all communication channels.
- Agility to handle services and requests effectively & efficiently.
- Up-to-date with park information of events/activities to provide accurate information in a timely manner.
- Contribute to achieve individual and team KPIs (parties, memberships, promotions)
- All other responsibilities that may be assigned from time to time.
**Requirements**:
- Minimally GCE ‘O’ Level
- Customer centric attitude and work well under pressure.
- Compose in handling complaints.
- Excellent telephone etiquette.
- Effective communication skills, both verbal and written.
- High collaboration and adaptable to changes in a dynamic environment.
**Salary**
SGD$2,000 - $2,200
**Why Join Us?**
- Attractive remuneration benefits (AWS, Group Insurance, Annual Leaves, Hospitalization Leaves, Marriage Leaves, Compassionate Leave, Parental Leave, Staff discount, etc)
- Performance Bonus
- Outpatient Medical and dental allowance
- Excellent career progression & Equal opportunities for advancement
Encasa Asia Employment Services LLP
EA Licence No: 13C6898
**Job Types**: Full-time, Permanent
**Salary**: RM6,000.00 - RM6,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- 13th month salary
Application Question(s):
- Are you comfortable to be stationed and be based in Singapore for this opportunity?
- Are you comfortable working rotational shift that may include weekend and/or Public Holiday?
**Experience**:
- customer service/front desk related: 1 year (preferred)
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