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Relationship Manager
1 week ago
FedEx Group is a leading provider of logistics and transportation services. With a global presence in over 220 countries, we offer a range of solutions designed to meet the unique needs of businesses worldwide.
Job SummaryWe are seeking a highly skilled individual to join our team as a Customer Experience Representative. In this role, you will be responsible for delivering exceptional customer experiences through various channels, building strong relationships with customers, and ensuring seamless onboarding for new customers.
Responsibilities- Key Tasks:
- Providing top-notch customer support via phone, email, and chat.
- Managing customer relationships to drive loyalty and retention.
- Creating and processing account creation tasks efficiently.
- Ensuring timely and accurate onboarding for new customers.
- Booking and tracking shipments accurately.
- Responding to customer inquiries and resolving issues promptly.
- Providing detailed quotes and accurate information to customers.
- Addressing customer complaints professionally and effectively.
- Collaborating with team members to resolve complex cases.
- Identifying opportunities to enhance the customer experience.
- Monitoring and analyzing customer interactions.
We are looking for a highly motivated individual with a strong background in customer service and interaction. The ideal candidate will possess:
- A secondary education or equivalent.
- At least one year of work experience in a customer-facing role.
