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Middle East Customer Care Head

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time
Join Our Team

We are seeking an experienced customer service leader to join our team in Dubai. As a customer service director, you will be responsible for leading our customer service teams across the region, driving business growth, and delivering exceptional customer experiences.

About Zeal Holdings Limited

Zeal Holdings Limited is a leading FinTech organization with a presence in multiple regions. We are passionate about innovation, technology, and customer satisfaction, and we're committed to delivering world-class customer experiences.

Key Responsibilities

  • Develop and implement customer service strategies and initiatives to drive business growth and customer satisfaction
  • Lead and manage customer service teams across Dubai and the region, ensuring they have the necessary resources and support to deliver exceptional customer experiences
  • Collaborate with cross-functional teams to resolve customer complaints and feedback in a timely and effective manner
  • Identify areas for process improvement and implement changes to enhance efficiency and effectiveness
  • Monitor and report on customer service metrics and KPIs, identifying trends and areas for improvement

Requirements

To succeed in this role, you will need:

  • A bachelor's degree in a relevant field, such as business or finance
  • At least 5 years of experience in customer service leadership, with a proven track record of driving business growth and customer satisfaction
  • Experience working in the FinTech industry, preferably in a regional or global capacity
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers, stakeholders, and colleagues
  • Excellent problem-solving and analytical skills, with the ability to identify and address complex issues
  • Proficiency in English and Arabic languages

Benefits

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Recognition and rewards for outstanding performance
  • Collaborative and dynamic work environment