Retail Sales Director
2 days ago
We are seeking a results-driven Senior Retail Sales Executive to drive sales performance, manage key customer relationships, and deliver exceptional in-store experiences for BSH Home Appliances Group's Home Appliances Division.
This role requires a strong background in retail sales, customer engagement, and product knowledge within the home appliances sector.
- Sales & Business Development:
- Achieve and exceed sales targets for home appliances through strategic selling and customer engagement.
- Identify new business opportunities, upsell and cross-sell products to maximize revenue.
- Build and maintain strong relationships with customers to enhance loyalty and repeat business.
- Conduct product demonstrations and provide expert advice on features and benefits.
- Customer Service & Experience:
- Ensure a high level of customer satisfaction by delivering outstanding service and personalized recommendations.
- Address and resolve customer inquiries, complaints, and after-sales issues efficiently.
- Stay updated on industry trends, competitor products, and customer preferences to enhance the shopping experience.
- Reporting & Performance Tracking:
- Analyze sales trends, customer feedback, and competitor activities to optimize sales strategies.
- Prepare sales reports and provide insights on business performance to management.
- Collaborate with marketing teams to implement promotional campaigns and sales initiatives.
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