Retail Sales Director

2 days ago


Petaling Jaya, Selangor, Malaysia BSH Home Appliances Group Full time
About the Role

We are seeking a results-driven Senior Retail Sales Executive to drive sales performance, manage key customer relationships, and deliver exceptional in-store experiences for BSH Home Appliances Group's Home Appliances Division.

This role requires a strong background in retail sales, customer engagement, and product knowledge within the home appliances sector.

  • Sales & Business Development:
    • Achieve and exceed sales targets for home appliances through strategic selling and customer engagement.
    • Identify new business opportunities, upsell and cross-sell products to maximize revenue.
    • Build and maintain strong relationships with customers to enhance loyalty and repeat business.
    • Conduct product demonstrations and provide expert advice on features and benefits.
  • Customer Service & Experience:
    • Ensure a high level of customer satisfaction by delivering outstanding service and personalized recommendations.
    • Address and resolve customer inquiries, complaints, and after-sales issues efficiently.
    • Stay updated on industry trends, competitor products, and customer preferences to enhance the shopping experience.
  • Reporting & Performance Tracking:
    • Analyze sales trends, customer feedback, and competitor activities to optimize sales strategies.
    • Prepare sales reports and provide insights on business performance to management.
    • Collaborate with marketing teams to implement promotional campaigns and sales initiatives.

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