Customer Relationship Specialist
3 days ago
We are Mayora Indah, an importer and distributor of beverage, biscuit, and confectionery products. Our mission is to develop winning brands that meet consumer expectations locally.
Job DescriptionThis role requires a seasoned professional who can lead a team, nurture key customer relationships, and drive business growth.
Key Responsibilities:- Lead a team of professionals, providing coaching and guidance to help them achieve their goals.
- Nurture key customer relationships, identifying areas for collaboration and mutual benefit.
- Develop and implement plans to achieve company objectives, analyzing business data to inform decisions.
- Collaborate with cross-functional teams to improve business strategies and optimize trade promotions.
- Mentor the team on negotiation techniques to secure beneficial trading terms and listings.
- Monitor account receivables, ensuring timely payments and resolving outstanding issues promptly.
- Conduct regular business reviews with action plans to drive performance improvement.
- Degree in Marketing, Business Administration, Sales, or a relevant field.
- Minimum 8 years of experience in FMCG, preferably in Modern Trade.
- Strong leadership and interpersonal skills.
- Experience in handling pharmacy channels is an asset.
- Excellent mathematical and statistical knowledge.
- Effective communication and presentation skills.
- Able to multitask in a fast-paced environment.
We believe that our people are our greatest resource and work to build a culture of teamwork and trust.
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