CRM Executive

2 weeks ago


Atlantic City, New Jersey, Malaysia DRN WELLNESS SDN BHD Full time

Position Summary:

Responsibilities / Job Description:

  • Reports directly to the Brand Marketing Manager in the Marketing Department.
  • Ensures the company's KPIs & OKRs Balanced Scorecard execution and metrics for the department are achieved.
  • Identify and pursue opportunities for upselling and crossselling relevant products & services within ethical and patientcentric guidelines.
  • Develop, manage and optimize the CRM system to improve customer satisfaction, retention and accurate data handling.
  • Develop, design and maintain the company's Social Media Management and ensure its consistent online presence (this includes posts, video creations, and copywriting).
  • Responsible for answering feedbacks and inquiries through the company's social media channels, Google Business platforms and WhatsApp.
  • Analyze customer data to identify trends and opportunities for personalized marketing.
  • Coordinate and execute social media marketing campaigns to engage and grow our online community.
  • Monitor and report on the effectiveness of CRM and social media activities.
  • Collaborate with doctors, clinic, ecommerce teams and to align CRM activities with business objectives.
  • Maintain uptodate knowledge of industry trends and best practices in CRM and social media management.
  • To assist in managing adhoc projects and implementation by the Chief Executive Officer (CEO) and Head of Department (HOD).

Requirements:

  • A minimum of a diploma in Marketing, Customer Relationship Management, or a related field. A bachelor's degree is preferred.
  • Proven experience in CRM or Social Media Marketing role.
  • Proficiency in CRM software and social media platforms.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
  • Excellent verbal and written communication skills.
  • Strong analytical and problemsolving abilities.
  • Ability to work effectively both independently and as part of a team.
  • Excellent time management skills and the ability to meet deadlines.
  • Ability to adapt to changing priorities and work in a fastpaced environment.

Rewards & Benefits:

  • Annual performance bonus based on performance review/appraisal.
  • Annual company trips. International company trips are based on the company's revenue target.
  • Basic medical coverage.
  • Team outings, event celebrations and quarterly HR activities.
  • Statutory EPF & SOCSO contributions.
  • Training will be provided.
  • Staff purchase discounts & monthly aesthetic treatments.
  • Remote working arrangement based on approval.
  • Open door policy.
  • Competitive remuneration & benefits. Fast career growth.
  • Staff purchase discounts & FREE monthly aesthetic treatments.
  • Annual trips, team outings, event celebrations and quarterly HR activities.

Pay:
RM4, RM5,500.00 per month

Schedule:

  • Monday to Friday

Experience:

  • CRM: 2 years (preferred)
  • SOCIAL MEDIA MARKETING: 2 years (preferred)

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