Customer Care Executive
5 months ago
**Location**: Seksyen 13, Petaling Jaya
**Company background**: Multinational company who is leading the digital transformation of energy management and automation in Homes, Buildings, Data Centres, Infrastructure and Industries.
**Job Scopes**:
- Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates
- Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery
- Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints
- Support and resolve customer logistic product quality/returns and commercial issues
- Proactively follow up on all commitments and customer details
- Strong Collaboration with Marketing on new product launches
- Improve Customer Satisfaction by providing a high quality professional Primary Support to customers
- Lead transformation initiatives such as process simplification and improvement on Customer Service Support process
- Carry out other related tasks assigned in order to support the team and other department to achieve company's objectives
**Requirements**:
- Diploma/Degree holder
- Experience in Customer Service / Sales Support / Sales Operation / Order Management
Pay: RM4,000.00 - RM4,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- 13th month salary
Application Question(s):
- When you are available for employment ?
- What is your expected salary ?
- Do you experience in Order Management / Order Processing ?
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer service: 2 years (required)
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