Customer Care Executive

6 months ago


Petaling Jaya, Malaysia Ingenious Job Full time

**Location**: Seksyen 13, Petaling Jaya

**Company background**: Multinational company who is leading the digital transformation of energy management and automation in Homes, Buildings, Data Centres, Infrastructure and Industries.

**Job Scopes**:

- Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates
- Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery
- Escalation management in liaising with Procurement, Logistics, Technical Support and Commercial Team in resolving customers order and delivery complaints
- Support and resolve customer logistic product quality/returns and commercial issues
- Proactively follow up on all commitments and customer details
- Strong Collaboration with Marketing on new product launches
- Improve Customer Satisfaction by providing a high quality professional Primary Support to customers
- Lead transformation initiatives such as process simplification and improvement on Customer Service Support process
- Carry out other related tasks assigned in order to support the team and other department to achieve company's objectives

**Requirements**:

- Diploma/Degree holder
- Experience in Customer Service / Sales Support / Sales Operation / Order Management

Pay: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- 13th month salary

Application Question(s):

- When you are available for employment ?
- What is your expected salary ?
- Do you experience in Order Management / Order Processing ?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service: 2 years (required)



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