Human Resource Manager

7 months ago


Mont Kiara, Malaysia Ekiwi Global Sdn Bhd Full time

**Company Overview**

**Ekiwi** is a regional e-commerce company specializing in cosmetics, nutrients and health supplements. Through innovative marketing, sales and distribution channels, we provide value by delivering quality products directly to our customers.

Our new office & call centre in Kuala Lumpur is the latest addition to our growing team of 800+ employees spread across Indonesia (Ekiwi), Thailand (Enforte), Vietnam (Tele247 Global), Ukraine (AffScale) and Singapore (Neyu).

We serve our markets by establishing in-house digital platforms and telesales agent teams, locally manufacturing our products, and working with logistics partners to ensure our products reach our customers in a timely manner.

**The Job Summary**

**1. Strategic Planning and Set up operation in timely and cost-effective manner**:

- Conduct situational analyses and geographical targeting exercises to help Group BOD make the right decisions in a timely manner.
- Set up infrastructure and complete all preliminary works prior operation starts under guidance and support from Head Quarter, including make the effective connection with external partners in all areas:

- Products: liaise with factories for product development, product registration and compliance
- Logistics: liaise with 3PLs for fulfilment and last mile services
- Telephone system and infrastructure companies for call center.
- Incorporation legal matters: liaise with consultants, Law firms to set up business in compliance with the Law
- Recruitment: support Group HR in related activities
- Other researches related to local marketing and sales online activities, customers and competitor analysis.

**2. Manage all daily business activities and Budget control**
- Taking responsibility for Sales/ Revenue growth and Profitability and other quality targets (product quality and distribution, customer service satisfaction goals)
- Develop/ implement and monitor operational plans within budgets to achieve operational KPIs and business results targets while ensuring alignment and linkage between country team and Regional with regards to process and procedure, policy.
- Create initiatives for continuous improvement on all KPIs.
- Build rapport with partners and agents in the country, handling all issues so as our business run smoothly every day.

**3. Generate Progress Report**
- Produce business performance reports, regulatory compliance reports to submit to superiors in corporate headquarters on daily, weekly, monthly basis as requested.
- Provide other necessary reports with objective of securing maximum market share and sustainable market growth.

**Employee Management**
- Manage local team expectations especially when it comes to necessarily fast changes in operation: Brief the teams about the needs, priorities, KPIs and reasons behind the applied strategy from Group BOD to meet our business goals.
- Involved in staff selection, training development, scheduling and ongoing professional development of employees.
- Planning capacity and build capability of country teams to contextualize and deliver succesfully KPIs targets.
- Being a good leader that team can rely on and no afraid to get things done

**Competencies Requirements**

▪ Problem solving, organizational, communication and negotiation skills.
▪ Planning skills (project management) and analytical skills.
▪ Logical and strategic thinking coupled with strong presentation skills
▪ Perfect excel and proficiency.
▪ Customer-centric mindset
▪ Strong leadership skills.
▪ Excellent communication skills both in local and English - able to present effectively in English to a wide range of audiences
▪ Agile and hard working
▪ A motivated self-starter with the ability to work with little or no supervision and possess the ability to assemble and manage teams.
▪ E-commerce logistics and operation background
▪ Bachelors' degree in Logistics/Supply Chain or a similar discipline
▪ 6 years + team management experience
▪ Product sourcing, logistics, e-commerce, or setting up operation experience a plus.

**Salary**: From RM6,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- We currently base at Mont Kiara, KL, and will be move to Wisma LYL, PJ after Raya. Is it convenient for you to commute?



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