![Merchantrade Asia Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Support Assistant
4 weeks ago
**Responsibilities**:
- To execute day-to-day operational tasks outlined by Manager, timely perform & follow up on all the tasks assigned and to complete in timely and accurate manner;
- Ensure all team members and own tasks/assignments are work within the company’s SOP guidelines, Policies and Matrix framework;
- To liaise and work closely with various stakeholders to ensure smooth operational process;
- Provide customer/agent with accurate, relevant and useful information with regards to MTA’s products and services;
- Actively represent the customer/agent (internal and external) throughout the organization, highlighting trends, suggesting and implementing improvements and feeding back to stakeholders.
**Requirements**:
- Possess at least a Certificate or Diploma in any field;
- Must have at least 1 years of relevant working experiences;
- Fresh graduate encourage to apply;
- Good command in the usage of Microsoft Office software in the likes of Microsoft Words/Excel/Power Point;
- Willing to work on shift basis and on weekends/PH;
- Willing to be based at Paradigm Mall Branch,Lot BF -08, Paradigm Mall,Taman Bukit Mewah, 81200 Johor Bahru, Johor, Malaysia
**Salary**: From RM1,800.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Holidays
- Weekend jobs
Supplemental pay types:
- Overtime pay
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