After Sales Support Technical Customer Service

**RESPONSIBILITIES: - ** - Actively encourage, support, and manage distributors' Kohler Technical Specialists (KTS) in providing after-sales service for Kohler products. - Provide technical advice on installation, operation, maintenance, and troubleshooting for Kohler products to consumers, developers, distributors, and Kohler China associates. - Inspect...

Job **Description**: - Responsible for Microsoft Office 365 Troubleshooting, Support & Maintenance. - Proactively manage, troubleshoot in resolving Technical Support issues. - Responsible to contact Principal Technical Support team for any troubleshooting cases. - Responsible for preparing / updating of User Guide and Technical Documentation. - Provide...

Your tasks You will be part of the APAC Regional Customer Service team responsible for following areas: - To maintain Monthly/Quarterly Technical Customer Service (TCS) Reports - Data analysis and visualization using Power BI - Maintaining Observation to Improvement (O2I) database - To assist in Strategic Projects by Regional/ Central TCS - Maintain data...

Provide technical service training to authorized service center technician - Provide services information including but are not limited to spare parts, warranty and troubleshooting - Check and investigate warranty claims from customers - Provide technical support to related stakeholders - Prepare spare part recommendation for authorized service center -...

Flowbird is a French-headquartered company specializing in payment and ticketing systems, notably for car parks and public transport systems. We are an undisputed world leader in urban mobility focused on smart parking management with 70% market share due to our 280 000 connected meters delivering value to more than 5 000 cities in all continents. The Group...

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

**ADMIN & AFTER SALES SERVICE ASSISTANT** 1. After-Sales Service: - Handle customer inquiries post-sale. - Address and resolve customer complaints after the sale. - Collect and review delivery complaint forms, as well as accompanying photos or videos from various showrooms (KJJ, AMP, SPT, Viva Home, IOI City Mall, SDA, and SHA). All collected documents are...

**The After-Sales Director is a key member of the management team, responsible for overseeing the entire after-sales service for a company's products and services. A company's reputation can be determined by the quality and level of service they receive from their After-Sales Department. The roles and missions of an After-Sales Director are very varied and...

**What are my job responsibilities?** - Manages the factory automation (FA) product portfolio such as PLC, HMI, SCADA and IPC. - Assigned with full responsibility for the results, including definition of their customers and market requirements, growth & profit strategies, and business planning. - Constantly observes relevant competitors' product(s) and/or...

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. - Evaluate unique or complex...

**Operational Management** - Monitor the day to day after sales operations to ensure that all staff follows the procedures laid down by the vehicle manufacturer (like Workshop Process Consulting / sending technical info, feedback etc o To constantly monitor the operation to ensure that the Standard Operating Procedures (SOP), WPC and audit requirements are...

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

**MAIN PURPOSE OF ROLE** Partnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also, the cost of service management including spare part inventory management and resolution...

**Location**:Petaling Jaya, MY, MY**Job Function**:Engineering**Requisition Number**:155752**Description**: **Job Summary** Manage the technical service and maintenance team to provide timely and reliable technical services to customers and clients, as well as DKSH operating facilities. This includes installation, warranty, repair and maintenance...

The Customer Support Manager is customer focused, technology savvy and forms part of our Global Customer Support team. The role requires strong communication skills, experience in providing customer support and strong technical skills, having aptitude to troubleshoot issues, identify workarounds and solutions, as well as juggle several tasks at a time. The...

We are looking for a self-motivated and ambitious sales representative to market our products. **Responsibilities**: **What will you need to do** - Aggressively market ACSON’s brand products to the identified group of business partners - Work closely with business partners to gain their trust and confidence to use ACSON’s products in all their HVAC...

Responsiblities - Assist customers with product information, pricing, availability, and delivery options, guiding them through the purchasing process and recommending appropriate solutions to meet their needs. - Maintain customer records, account information, and sales activity data in CRM software or database systems, ensuring accuracy and completeness of...

**Responsibilities** - Well understand of company product, business practices and clearly articulate technical capabilities and give technical demonstrations - Responsible for sales of company product and services to existing and new customer - Responsible for following up and preparing quotation in response to client’s requirement - Travel to site for...

Job Responsibilities - Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time) - Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request. - Assisting the Project Team with resolving certain technical functions in a timely manner. -...

Make sure there are enough items/ devices, materials, tools, including the arrangement of installation visit and reaching out to customers - Responsible for end to end installation process to ensure a smooth installation experience for customers - Providing consultation and troubleshooting of Customers Premises Equipment (CPE) - Perform triple-play services...